Product Manager

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)

Skills

Analytical Skill
Attention To Detail
Clarity
Collaboration
Conflict Resolution
Dashboard
Database
Documentation
Effective Communication
Functional Testing

Job Details

We are looking for Product Manager for our client in Miami, FL
Job Title: Product Manager
Job Location: Miami, FL
Job Type: Contract
Job Description:
  • The Technical Product Manager is responsible for managing the product backlog, triaging incoming tickets, executing quality assurance activities, and supporting delivery efforts across production and enhancement tasks.
  • The role requires strong coordination skills, technical understanding, and effective communication with stakeholders.
Responsibilities:
  • Maintain and prioritize the product backlog in collaboration with stakeholders.
  • Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
  • Align ticket prioritization with business impact and delivery timelines
  • Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.
  • Triage and assign tickets to appropriate teams.
  • Monitor ticket queues and ensure timely resolution of incidents and requests
  • Define and execute QA strategies for enhancements and fixes.
  • Conduct functional and regression testing across online, batch, and XML-based applications.
  • Collaborate with developers to validate fixes and ensure production readiness.
  • Document test cases, results, and defects in alignment with standards.
  • Engage with SMEs, business users, and application owners to validate requirements and clarify issues.
  • Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.
  • Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
  • Maintain dashboards and logs for transparency and governance.
  • Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.
  • Record time and effort in approved PPM tools as required.
  • Support production and enhancement tasks with integrated QA responsibilities.
  • Adapt to evolving priorities and varying ticket volumes.
Skills:
  • Strong analytical and problem-solving skills.
  • Ability to coordinate across technical and business teams.
  • Effective communication and stakeholder management.
  • Ability to manage multiple tasks and shifting priorities.
  • Strong attention to detail in documentation and QA processes.
Should Have:
  • Experience with backlog management and ticket triaging.
  • Understanding of QA methodologies and testing practices.
  • Familiarity with online, batch, and XML-based application environments.
Experience:
  • Experience working with JIRA, ServiceNow, SQL, and reporting tools.
  • Background supporting production and enhancement workflows.
  • QA and functional testing experience.
Qualification And Education:
  • Relevant bachelor s degree or equivalent experience.
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