Overview
On Site
Contract - W2
Job Details
Duties
Please Note: Employees will be required to report to their assigned office location at least 2 day per week for non-supervisory positions and 3 days per week for supervisory/managerial positions unless the position advertised is designated as a remote-only position.
This position is located in the Infrastructure Engineering Unit of OCIO at the Export-Import Bank of the United States (EXIM) which handles all Infrastructure Operations including Systems/Network Engineering, Security Engineering, Helpdesk, SOC, and more. This position is a non-supervisory role. The Incumbent serves as IT Specialist INFOSEC (Functional Title: IT Operations Manager) and is responsible for analyzing customer requirements, managing day-to-day engineering and operational activities of customer systems, commercial off-the-shelf (COTS) and government off-the-shelf (GOTS) applications, operation, optimization, and maintenance associated with the various LAN/WAN networks, cloud services, Microsoft 365, Middleware, AWS, wireless systems, and voice systems utilized by the bank. The incumbent, further, performs budget, acquisition, planning, testing, installing, configuring, troubleshooting, and maintaining Hardware and Software for desktops, servers, storage, network (LAN/WAN), Mobile Device, Cloud (IaaS, SaaS, PaaS) etc., by ensuring the availability and functionality of these systems in normal and in the continuity of operations situations. The incumbent also performs market/industry research to identify IT solutions for the agency and any other duties as assigned.
At the full performance level, duties include, but are not limited to:
Conditions of Employment
Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work):
GS-14 : You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-13 level in the Federal Government or other equivalent pay systems. Specialized experience includes:
For qualification determinations, your resume must contain the following for each work experience listed:
NOTE: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications and your application may be marked as incomplete/ineligible and you will not receive consideration for this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information:
Additional information on the qualification requirements is outlined here .
All requirements must be met by 06/28/2024, the closing date of the announcement.
Education
Additional information
This is an OPEN CONTINUOUS ANNOUNCEMENT. The initial cut-off date for referral of eligible applications will be 15 business days after,03/01/2024 . Applications received after the cutoff date will be processed during the next open cycle.
The cutoff dates are:
Please visit the following link for the types of political appointments.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website.
Veterans: All veterans must meet the qualification requirements of the position for further consideration. For more information on veterans' preference, please click here .
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Ethical Standards/Financial Disclosure:
EXIM is committed to the highest ethical standards. As an employee, you will be covered by the criminal conflict of interest statutes and the Standards of Ethical Conduct for Employees of the Executive Branch. You will be required to complete new employee ethics training within 3 months of your appointment.
If this position is subject to financial disclosure requirements (either public or confidential depending upon your position), you will be required to complete a new entrant financial disclosure report within 30 days of your appointment.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this position based on how well you meet the qualifications above.
This position is processed under a Direct Hire authority; therefore, veteran's preference and Category Rating procedures do not apply.
Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this position, your resume and supporting documentation will be referred to the selecting official for employment consideration.
You will be notified by email if your application is forwarded to the hiring official for further consideration.
If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email.
Your application package should include the following documents:
How to Apply
Applications will only be accepted online; however if you are unable to apply online, please contact the Agency Contact Person listed below.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The following is a link to preview the occupational questionnaire:
The complete application package must be submitted by 11:59 PM (EST) on 06/28/2024 to receive consideration.
Fred Kirby
Phone
Email
Address
Export-Import Bank of the United States
811 Vermont Avenue, NW
Washington, DC 20571
US
Learn more about this agency
Next steps
This Direct Hire Public Notice is to gather applications that may or may not result in a referral or selection. Your application will remain active through the open period of this Public Notice. Applicants will be referred on a first in, first out basis.
After all application packages have been received, we will review your application to ensure you meet the basic qualification requirements.
You will be notified by email if your application is forwarded to the hiring official for further consideration.
If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Please Note: Employees will be required to report to their assigned office location at least 2 day per week for non-supervisory positions and 3 days per week for supervisory/managerial positions unless the position advertised is designated as a remote-only position.
This position is located in the Infrastructure Engineering Unit of OCIO at the Export-Import Bank of the United States (EXIM) which handles all Infrastructure Operations including Systems/Network Engineering, Security Engineering, Helpdesk, SOC, and more. This position is a non-supervisory role. The Incumbent serves as IT Specialist INFOSEC (Functional Title: IT Operations Manager) and is responsible for analyzing customer requirements, managing day-to-day engineering and operational activities of customer systems, commercial off-the-shelf (COTS) and government off-the-shelf (GOTS) applications, operation, optimization, and maintenance associated with the various LAN/WAN networks, cloud services, Microsoft 365, Middleware, AWS, wireless systems, and voice systems utilized by the bank. The incumbent, further, performs budget, acquisition, planning, testing, installing, configuring, troubleshooting, and maintaining Hardware and Software for desktops, servers, storage, network (LAN/WAN), Mobile Device, Cloud (IaaS, SaaS, PaaS) etc., by ensuring the availability and functionality of these systems in normal and in the continuity of operations situations. The incumbent also performs market/industry research to identify IT solutions for the agency and any other duties as assigned.
At the full performance level, duties include, but are not limited to:
- Overseeing daily operational support and management activities for IT Infrastructure. This includes customer support, customer outreach (via user surveys, customer training, town hall meetings, users feedback, newsletters, etc.) commodity computing support, commercial off-the-shelf (COTS) & Government off-the-shelf (GOTS) applications support, helpdesk operations, and overseeing contractors who install, maintain, repair, and replace IT hardware, software, and office productivity applications.
- Managing desktops, laptops, mobile devices, servers, storage (SAN), operating systems, network devices, datacenter equipment, backup systems, Internet/Intranet, LAN/WAN, cloud services, network, systems, and security engineering work. Your role will be critical in ensuring the smooth functioning of IT infrastructure and maximizing the uptime of all systems.
- Implementing baseline configurations, patch management, security auditing, configuration management, backup and disaster recovery procedures, and asset management. Responsible for recommending, scheduling, testing, and validating the deployment of patches, security updates, and other upgrades to servers, workstations, and network components.
- Ensuring compliance with procurement terms, license agreements, warranties, security, and service level agreements, it is essential for this role to maintain an inventory of assets and software/hardware licenses.
- Planning for disaster recovery operations and testing, acquiring servers, producing system documentation, and monitoring backup infrastructure to ensure data is properly backed up and can be restored. It also includes performing system startup and shutdown procedures, and maintaining control records.
- Assisting the IT Director with budgeting, preparing IT asset refresh plans, preparing task orders, tracking invoices, authorizing payments in a timely manner, evaluating contractor performance, and tracking project budgets and schedules. You will also be responsible for ensuring the contractor's performance is exceptional and consistent with the terms of their contracts. Tracking costs, schedules, levels of effort, and deliverables to ensure they align with contract requirements.
- Monitoring and overseeing the security of the agency's IT infrastructure and components. This includes designing, modifying, enhancing, testing, and implementing standard baseline configurations for deployed workstations, servers, appliances, network components, and client software. To ensure compliance with applicable government regulations, policies, and standards for IT security and privacy, you will need to adhere to the agency's policies and procedures. Play a critical role in maintaining the confidentiality, integrity, and availability of the agency's IT systems and data.
- Performing email searches and discovery processing of data, including crafting search terms using Boolean logic.
- Provide support and collaborate with technical staff, EXIM attorneys, and case managers, senior leadership and other internal/external stakeholders.
Conditions of Employment
- U.S. Citizenship
- Background and Security/Suitability Investigation
- You may be required to serve a one year probationary period
- Specialized experience MUST be documented on your resume
- Current or Former Political Appointees: If you are, or have been employed in the last 5 years, you must disclose this information. Failure to do so may result in disciplinary action including removal from Federal Service.
Specialized Experience (Credit for Specialized Experience on resume must reflect 40 hours/Full-time per week for each period of work):
GS-14 : You must have one (1) year of specialized experience that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the GS-13 level in the Federal Government or other equivalent pay systems. Specialized experience includes:
- Experience overseeing Information Technology (IT) projects supporting infrastructure engineering and operations in the areas of systems, network, security operations and in-depth experience overseeing helpdesk operations, customer outreach and training;
- Experience serving in the capacity of a Contracting Officer Representative (COR) for IT Help Desk, End-User Support, Network Operations and Engineering, and IT Operational Security Services projects especially experience in evaluating contract performance, budgeting, invoice tracking and timely authorization for payments; and
- Experience providing practical and technical leadership in the cybersecurity areas of continuous monitoring and diagnostics, situation awareness and threat assessment, vulnerability assessment and management, incident response operations and management.
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
- Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
- Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.
For qualification determinations, your resume must contain the following for each work experience listed:
- Organization/Agency's Name
- Title
- Salary (series and grade, if applicable)
- Start and end dates (including the month and year)
- Number of hours you worked per week
- Relevant experience that supports your response to the specialized experience that is stated in the job announcement
NOTE: Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications and your application may be marked as incomplete/ineligible and you will not receive consideration for this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. Please visit the following links for more information:
Additional information on the qualification requirements is outlined here .
All requirements must be met by 06/28/2024, the closing date of the announcement.
Education
Additional information
This is an OPEN CONTINUOUS ANNOUNCEMENT. The initial cut-off date for referral of eligible applications will be 15 business days after,03/01/2024 . Applications received after the cutoff date will be processed during the next open cycle.
The cutoff dates are:
- March 22, 2024;
- April 12, 2024;
- May 3, 2024;
- May 24, 2024;
- June 14, 2024
- June 28, 2024
Please visit the following link for the types of political appointments.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website.
Veterans: All veterans must meet the qualification requirements of the position for further consideration. For more information on veterans' preference, please click here .
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Ethical Standards/Financial Disclosure:
EXIM is committed to the highest ethical standards. As an employee, you will be covered by the criminal conflict of interest statutes and the Standards of Ethical Conduct for Employees of the Executive Branch. You will be required to complete new employee ethics training within 3 months of your appointment.
If this position is subject to financial disclosure requirements (either public or confidential depending upon your position), you will be required to complete a new entrant financial disclosure report within 30 days of your appointment.
- Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this position based on how well you meet the qualifications above.
This position is processed under a Direct Hire authority; therefore, veteran's preference and Category Rating procedures do not apply.
Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. If you are minimally qualified for this position, your resume and supporting documentation will be referred to the selecting official for employment consideration.
You will be notified by email if your application is forwarded to the hiring official for further consideration.
If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email.
- Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. - Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Your application package should include the following documents:- Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
- Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
- Proof of U.S. accreditation for foreign study, if applicable.
- Special Priority Selection rights under CTAP or ICTAP:
- Copy of your agency notice (RIF Separation Notice, Notice of Proposed Removal, etc);
- Copy of your most recent performance appraisal (with at least a satisfactory rating),
- Most current SF-50 showing career/conditional tenure competitive status, position title, grade level, and duty location.
- Proof of Veteran's Preference - DD-214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable. If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
- Submission of any required documents listed in vacancy announcement, if applicable.
- How to Apply
Applications will only be accepted online; however if you are unable to apply online, please contact the Agency Contact Person listed below.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The following is a link to preview the occupational questionnaire:
The complete application package must be submitted by 11:59 PM (EST) on 06/28/2024 to receive consideration.- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click the Submit My Answers button to submit your application package.
- It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
- To verify your application is complete, log into your USAJOBS account here, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
- To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Fred Kirby
Phone
Email
Address
Export-Import Bank of the United States
811 Vermont Avenue, NW
Washington, DC 20571
US
Learn more about this agency
Next steps
This Direct Hire Public Notice is to gather applications that may or may not result in a referral or selection. Your application will remain active through the open period of this Public Notice. Applicants will be referred on a first in, first out basis.
After all application packages have been received, we will review your application to ensure you meet the basic qualification requirements.
You will be notified by email if your application is forwarded to the hiring official for further consideration.
If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email. - Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Your application package should include the following documents:
- Your Resume (applicants are required to submit a resume with job title, series/grade (if federal employee), duties and accomplishments, employer's name, starting and ending dates of employment, number of hours worked per week, and annual salary). If your resume does not contain this information, your application may be marked as incomplete and you will not receive consideration for this position.
- Unofficial Transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
- Proof of U.S. accreditation for foreign study, if applicable.
- Special Priority Selection rights under CTAP or ICTAP:
- Copy of your agency notice (RIF Separation Notice, Notice of Proposed Removal, etc);
- Copy of your most recent performance appraisal (with at least a satisfactory rating),
- Most current SF-50 showing career/conditional tenure competitive status, position title, grade level, and duty location.
- Proof of Veteran's Preference - DD-214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF)15, Application for 10-Point Veteran Preference, as well as additional documentation required by the SF-15, such as a VA letter, if applicable. If a DD-214 (Member Copy 4) is not available, other documentation listing the beginning and ending dates of active service and the type of discharge must be submitted to verify eligibility.
- Submission of any required documents listed in vacancy announcement, if applicable.
How to Apply
Applications will only be accepted online; however if you are unable to apply online, please contact the Agency Contact Person listed below.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section.
The following is a link to preview the occupational questionnaire:
The complete application package must be submitted by 11:59 PM (EST) on 06/28/2024 to receive consideration.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click the Submit My Answers button to submit your application package.
- It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
- To verify your application is complete, log into your USAJOBS account here, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
- To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Fred Kirby
Phone
Address
Export-Import Bank of the United States
811 Vermont Avenue, NW
Washington, DC 20571
US
Learn more about this agency
Next steps
This Direct Hire Public Notice is to gather applications that may or may not result in a referral or selection. Your application will remain active through the open period of this Public Notice. Applicants will be referred on a first in, first out basis.
After all application packages have been received, we will review your application to ensure you meet the basic qualification requirements.
You will be notified by email if your application is forwarded to the hiring official for further consideration.
If it is determined that your technical competencies do not meet the proficiency requirements for this position to move forward to the next evaluation stage, you will be notified by email.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request