Overview
On Site
Full Time
Job Details
Be Part of a Dynamic Team
Join a mission-driven organization that's pushing boundaries and transforming how teams support global operations. You'll be part of a collaborative environment where high-impact, hands-on work directly supports innovative professionals. As the primary onsite IT authority in our Lebanon, New Hampshire office, you'll be at the core of keeping people connected, systems secure, and workflows running smoothly.
What's In Store For You
Step into a high-ownership role where your technical expertise and customer service mindset will shine. This role combines end-user support, infrastructure maintenance, networking, and AV systems management in a dynamic and collaborative environment. Key responsibilities include:
How You Will Make An Impact
Are You an IT Support Engineer Rock Star?
Required Qualifications
Preferred Qualifications
Physical / Other Requirements
#Dice
Join a mission-driven organization that's pushing boundaries and transforming how teams support global operations. You'll be part of a collaborative environment where high-impact, hands-on work directly supports innovative professionals. As the primary onsite IT authority in our Lebanon, New Hampshire office, you'll be at the core of keeping people connected, systems secure, and workflows running smoothly.
What's In Store For You
Step into a high-ownership role where your technical expertise and customer service mindset will shine. This role combines end-user support, infrastructure maintenance, networking, and AV systems management in a dynamic and collaborative environment. Key responsibilities include:
- Provide expert-level support for escalated technical issues (Windows, macOS, Office 365, Exchange, VPN, MFA)
- Administer and maintain AV systems including Zoom Rooms and Cisco Webex Room Kits
- Configure and support Cisco networking hardware-switches, routers, wireless APs
- Manage security best practices: patching, antivirus, encryption, VPN/firewall troubleshooting, Okta/MFA access
- Lead IT asset lifecycle processes: imaging, device setup, tracking, and vendor coordination
- Act as the sole onsite IT resource, partnering with remote teams to drive uptime, efficiency, and process improvements
How You Will Make An Impact
- Deliver responsive, expert support to keep teams productive and minimize tech disruptions
- Ensure reliability and performance of AV setups and conferencing rooms
- Troubleshoot and optimize network infrastructure for consistent connectivity
- Maintain compliance and security posture through vigilant endpoint and access control
- Streamline IT operations with proactive planning and continuous optimization of onsite IT practices
Are You an IT Support Engineer Rock Star?
Required Qualifications
- 3-5 years of L2/L3 IT support or systems engineering experience
- Deep proficiency in Windows/macOS administration, Office 365, Exchange, VPNs
- Hands-on experience with Cisco networking and AV systems (Webex, Zoom Rooms)
- Familiarity with endpoint security, MFA, and access management
- Comfortable working independently with a service-first mindset and strong documentation habits
Preferred Qualifications
- Experience with macOS management tools (Jamf, VMware Workspace ONE, AirWatch)
- Track record supporting Zoom Rooms and Cisco Webex conferencing environments
- Previous experience in sole-site-support or independent IT ownership roles
Physical / Other Requirements
- Able to lift up to 50 lbs of IT equipment and move throughout office as needed
- Full-time onsite presence required to support infrastructure and personnel
#Dice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.