Desktop Support Lead

We are seeking an experienced and motivated Desk Side Support Lead to oversee our on-site IT support operations. This is an exciting opportunity to leverage your leadership, technical, and customer service skills in a fast-paced environment. The ideal candidate will serve as the primary point of contact for our deskside support team and ensure the successful delivery of high-quality, solution-based IT services.

• Act as the site lead and main point of contact for deskside support operations
• Ensure effective delivery of IT support services to both onsite and remote users
• Manage client expectations and maintain strong professional relationships
• Address escalated tickets and issues, ensuring timely resolution
• Mentor and coach team members, promoting a culture of continuous improvement
• Lead or participate in service projects and new implementations
• Conduct performance evaluations and manage team resource allocation
• Evaluate and enhance support procedures to improve productivity and service quality
• Provide detailed reporting and identify opportunities for process improvements
• Participate in interviews and onboarding of new team members
• Escalate critical service or personnel issues to leadership as needed

• 3+ years of experience providing deskside support to onsite and remote users
• 3+ years in a leadership or management role within an IT support environment
• Proven ability to manage and mentor technical support teams
• Experience handling escalations and managing service expectations
• Familiarity with ITIL practices and processes
• Experience with ticketing systems; ServiceNow experience preferred
• Technical certifications are a plus

#LI-KC1

• Strong leadership and team management
• Excellent customer service and interpersonal communication
• Advanced problem-solving and critical thinking
• Self-starter with a proactive mindset
• Ability to develop and implement process improvements
• Service-oriented with a team-player attitude
• Reporting and dashboard creation (ServiceNow experience is a plus)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.