Junior Technical Support

Job#: 2077882

Job Description:

**If you are interested, please send your resume to Jordan at **

Job Title: Junior Technical Support Specialist (18-Month Contract)

Location: Onsite - Westlake and Southlake, TX

Contract Duration: 18 Months

Employment Type: Contract

Schedule: Monday-Friday, 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM
About the Role:

We are seeking a motivated and customer-focused Junior Technical Support Specialist to join our Desktop Support team. This is an entry-level, onsite role supporting internal users at one of the largest service centers in the organization. You'll gain hands-on experience with enterprise IT systems, hardware, and support tools while delivering exceptional service to end users.
Key Responsibilities:

• Provide real-time technical support for desktops, laptops, monitors, and personal printers.
• Support both Windows 10/11 and Mac OS X environments.
• Respond to and resolve technical issues via phone, remote tools, and in-person support.
• Deploy, reclaim, and track computer equipment using asset management systems.
• Document support activities using tools such as Remedy and Clarity.
• Fulfill move/add/change requests and assist with onboarding/offboarding processes.
• Deliver excellent customer service to internal employees across multiple sites.
• Travel between Westlake and Southlake locations as needed (not split within the same day).

Qualifications:

• Bachelor's degree in a technology-related field or 1-3 years of recent experience in an enterprise IT support environment.
• Working knowledge of Windows 10/11 and Mac OS X operating systems.
• Strong communication skills-both written and verbal.
• A proactive, team-oriented attitude with a passion for helping others.
• Ability to work onsite in Austin, TX and travel between designated office locations.

Preferred Skills:

• Experience with Remedy or other IT ticketing systems.
• Familiarity with Clarity or similar project tracking tools.
• Basic understanding of asset management and IT service delivery.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.