Help Desk Technician

We are seeking a full time, on site Help Desk Technician based in Phoenix, AZ. You'll join out IT team working 5 days a week at our Phoenix office, supporting our user community by troubleshooting hardware, software, and network issues. This role is hands on, customer facing, and ideal for someone who thrives in a fast paced, in person environment. You would be the go to tech hero for our organization, making a real impact by resolving issues, improving user productivity, and helping shape our internal tech culture. You'll gain experience across a broad range of technologies, work alongside senior IT staff, and develop valuable skills in a stable, growing company that encourages certification and advancement. Being on site means you'll build strong relationships, get immediate feedback, and be highly visible to leadership.

Required Skills & Qualifications

• 1-3 years of technical support experience in an on site environment
• Proficient with installing/configuring Windows and/or macOS systems
• Strong customer service skills and ability to communicate clearly with non technical users
• Familiarity with basic networking and peripherals
• Ability to prioritize tasks, manage multiple tickets simultaneously, and meet SLAs

Desired Skills and Experience

• Associate's or Bachelor's degree in IT, Computer Science, or related field.
• Experience with enterprise ticketing systems (ServiceNow, Jira, Zendesk).
• Familiarity with Active Directory, remote support tools, mobile device management (MDM).
• Basic scripting/automation (PowerShell, Bash) or willingness to learn.
• Experience working in a 24*7 environment or performing after-hours support as needed.
• Additional certification such as CompTIA Network+, Microsoft 365 Administrator, or ITIL Foundation.

Tech Breakdown

• 40% - Desktop & laptop OS (Windows 10/11, macOS)
• 20% - Office productivity tools and common applications
• 15% - Network/Connectivity (WiFi, VPN, printing)
• 15% - Ticketing & remote support tools (ServiceNow, Jira, TeamViewer)
• 10% - Hardware peripherals & mobile device support

Daily Responsibilities

• 50%: Serve as first-line technical support for end-users - respond to tickets, solve hardware/software/network problems, document solutions, and escalate when needed.
• 20%: Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
• 15%: Assist with network connectivity issues, access rights, and user account setups/deactivations.
• 10%: Maintain the help desk knowledge base - update documentation, share best practices, and train users on common tools.
• 5%: Participate in IT projects (e.g., hardware roll-outs, software upgrades, office moves) as directed by senior IT team.

The Offer

• Bonus OR Commission eligible

You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.