IT Business Analyst

Overview

On Site
$37.26 - $53.24 hr
Full Time
Contract - Independent
Contract - W2
Contract - 11+ mo(s)

Skills

Migration
Relationship Management
Reporting
Regulatory Compliance
Customer Engagement
Management
Ad Hoc Reporting
Knowledge Management
Conflict Resolution
Problem Solving
Collaboration
Process Modeling
Optimization
Data Analysis
Presentations
Stakeholder Engagement
Analytical Skill
Financial Services
Microsoft Visio
Microsoft Excel
Microsoft SQL Server
Microsoft PowerPoint

Job Details

Title: IT Business Analyst

Location: Southeastern United States (Hybrid)
Employment Type: Contract

Compensation
Pay Range:$37.26-$53.24/Hrs

Description
* Produce reports to support risk and compliance activities related to user migrations and device management.
* Communicate with stakeholders to create a deployment plan for over 130k migrations.
* Analyze data to support customer engagement sessions and improve relationship management.
* Facilitate customer engagement and service improvement sessions.
* Conduct incident and ticket analysis to identify trends and improvement opportunities.
* Manage ad hoc business reporting requests and identify self-service opportunities.
* Provide analytical support for ongoing projects and rollouts.

Key Responsibilities
* Produce risk and compliance reports.
* Communicate with stakeholders for deployment planning.
* Analyze demographic and usage data for service outputs.
* Facilitate customer engagement sessions.
* Analyze incidents and tickets for service improvement.
* Manage and fulfill ad hoc reporting requests.
* Review and update knowledge management materials.

Qualifications
* Logical problem-solving and collaboration skills.
* Experience in process definition and optimization.
* Proficiency in data analysis tools.
* Strong presentation skills.
* Stakeholder engagement experience.
* 2-3 years of experience in an analytical role in financial services.
* Degree level education or equivalent work experience.

Core Technologies
* Visio | Excel | Access | SQL Server | PowerPoint

Benefits
Learn more about our benefits offerings here

EEO Statement
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