Jira & Confluence Specialist

Title : Jira & Confluence Specialist / Atlassian Tools Administrator
Location : Bellevue, WA

Duration: 3+Months

Job Type: Contract

Key Responsibilities:

Jira Setup (Service Desk & Software Projects)

• Configure and launch Jira Service Management for intake, triage, and resolution of internal requests.
• Set up Agile project planning boards (Scrum/Kanban), workflows, and epics/stories/tasks for software teams.
• Customize workflows, issue types, SLAs, queues, and automation rules to align with team needs.
• Establish roles, permissions, and notification schemes.
• Provide recommendations for scalable Jira usage post-engagement.

Confluence Setup

• Design and structure Confluence spaces for technical documentation, support articles, and team collaboration.
• Create standard templates for meeting notes, release plans, knowledge base articles, etc.
• Enable Jira Confluence integrations (e.g., linking issues, dynamic reports, knowledge base for Service Desk).
• Set up access controls and best practices for content creation and maintenance.

Training & Enablement

• Conduct walkthroughs, workshops, or knowledge transfer sessions for core team members.
• Deliver quick-reference guides or light documentation on configurations and best practices.
• Recommend ongoing governance and ownership models for Jira and Confluence.

Required Skills & Experience:

• 3+ years of hands-on experience configuring and administering Jira and Confluence.
• Proven experience setting up Jira Service Management and Agile project structures.
• Familiarity with Jira automation, JQL, permission models, and workflow customization.
• Strong communication skills for stakeholder engagement, training, and documentation.
• Ability to work independently, deliver quickly, and align technical setup with business needs.