Senior Operations Manager,CPA/EA

Sr. Operations Manager, CPA/EA (Full-Time, Year-Round)

Remote U.S. | Full Time | Salary $110K - $125K DOE + Annual Incentives/Bonuses | 401K + Match

Opportunity Highlights:

• 100% Remote work within the U.S.
• Full-time, year-round leadership position
• Lead and mentor a team of seasonal managers
• Strategic operational role with exposure to cross-functional initiatives
• Competitive yearly salary starting at $110K plus annual incentive and bonus opportunities
• Comprehensive benefits including 401(k) with match, medical, and paid time off

A dedicated hardwired Ethernet connection and active PTIN are required (for credentialed).

About the Role:

 Tax Services Group is hiring a full-time Sr. Operations Manager to lead operational excellence and support a high-performing remote workforce. In this role, you will oversee a team of seasonal managers, drive service delivery outcomes, and provide critical support through administrative oversight, operational execution, and ad hoc assignments. This strategic, non-seasonal position focuses on consistent leadership, team development, and continuous improvement across the organization.

Key Responsibilities:

• Provide effective leadership and direction to a team of remote Seasonal Managers across varying shifts and functional areas.
• Serve as a point of escalation and alignment for seasonal leadership, ensuring program compliance and consistent policy execution.
• Promote a high-performance culture through regular feedback, accountability, and recognition.
• Support workforce planning, readiness, and performance initiatives throughout pre-season, peak, and post-season cycles.
• Conduct regular coaching, mentoring, and performance reviews with seasonal leadership.
• Monitor daily and weekly metrics, including KPIs related to NPS, Quality of Service, timecard compliance, system use, and productivity.
• Maintain oversight of timekeeping, payroll reconciliation, and attendance reporting processes.
• Collaborate cross-functionally to support escalations, policy rollouts, systems issues, and training implementation.
• Fulfill administrative responsibilities, including team documentation, schedule tracking, meeting facilitation, and internal reporting.
• Complete ad hoc assignments related to strategic initiatives, special projects, and leadership priorities as needed.
• Act as a key contributor to the culture, efficiency, and long-term success of the Tax Services Group.

Minimum Qualifications:

• 3+ years of leadership experience in an operations, customer success, or tax services environment, including 2-4 years managing other managers or team leads.
• Strong knowledge of seasonal business operations, workforce planning, or client service environment.
• Demonstrated experience working in a remote environment with diverse, distributed teams.
• Preferred Active Enrolled Agent (EA) or CPA,
• Proven ability to analyze operational metrics and lead performance improvement initiatives.
• Strong understanding of timekeeping systems, compliance processes, and workforce planning.
• Excellent communication skills, with a track record of cross-functional collaboration and stakeholder alignment.
• Strong organizational skills, with the ability to manage multiple priorities, systems, and deadlines.
• Proficiency in Microsoft 365, Slack, professional tax software, and workforce management tools.
• A dedicated workspace with a hardwired Ethernet connection (No Wi-Fi or Satellite internet).