Field Technician

RESPONSIBILITIES:
Kforce is looking for a Field Technician in the Lenexa, KS area for a six-month contract to hire opportunity.

Responsibilities:
* Field incoming support requests (phone and tickets)
* Triage and resolve support requests as necessary
* Field Technician will escalate advanced issues to appropriate team
* Maintain excellent records of work completed
* Perform tests validating resolutions provided
* Engage all tickets assigned within internal SLAs
* Manage, execute, and document project work
* Produce written Knowledge Articles
* Provide mentoring to IT Service Desk Technicians
* As a Field Technician, you will perform advanced diagnosis of client devices and branch office equipment
* Travel to remote offices and execute onsite work
* Front costs associated with travel and onsite project work
* Effectively communicate and execute work while face-to-face with our operations business partners in their offices
* Self-directed engagement of support requests and projects

REQUIREMENTS:
* Job function related Certification(s) such as: CompTIA Network+, Cisco CCNA, MCSA, etc.
* Minimum 3 years of technical support experience
* Intermediate understanding of structured cabling and equipment racking practices
* Intermediate understanding of routing, switching, and common networking concepts/protocols including TCP/IP, Ports, DNS, DHCP, LAN/WAN, VPN, etc.
* Basic understanding of Audio/Visual and conferencing solutions
* Intermediate software and Operating System troubleshooting ability
* Intermediate to advanced understanding of server/client relationship
* Intermediate administration of Active Directory
* Basic administration of technical management platforms, i.e. Mitel, Solar Winds, Cisco Meraki Dashboard
* Advanced client hardware troubleshooting
* Must be able to provide steel toe boots
* Ability to mentor Service Desk Technicians
* Ability to execute remote and onsite/in person technical support
* Ability to determine equipment requirements and place orders
* Ability to organize, prioritize and execute project work both remote and onsite
* Ability to deploy Operating System images and install and configure common software
* Ability to complete data and profile migrations with high level of touch
* Ability to travel up to 25% of the time, fronting cost to be reimbursed

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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