Overview
On Site
USD 20.00 - 22.00 per hour
Full Time
Skills
Research
Service Desk
Conflict Resolution
Problem Solving
Critical Thinking
Training
Preventive Maintenance
Performance Management
Project Management
Technical Support
Help Desk
Active Directory
Microsoft Office
ServiceNow
Computer Hardware
Microsoft Windows
Mobile Device Support
Tablet
iPhone
Android
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Summary of Position:
Our client is searching for a talented and passionate Technical Support Analyst to join our fast-growing New York office.The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications.
Provides first level technical support at various levels of expertise and responsibility. Includes support of Home Office and Field hardware, password support, software, applications, and networks. Supporting users via chat, phone, and in-person support within the home office. Provides analysis and research needed to resolve the issues presented to Service Desk.
In the role of a Technical Support Analyst, you will need to harness a blend of problem-solving and interpersonal skills. Even if you are faced with a problem you don't have the answer for, your critical thinking skills and ability to work under pressure will help you find a solution. You demonstrate politeness, patience, and understanding. You are quick to learn new skills and technologies and are genuinely interested in learning and progressing in your role.
This role will start remotely for a 7 week phone/chat support training course. Training will run Monday through Friday from 9:00 AM to 5:30 PM EST.
Once training is complete, candidate will work on campus in Lower Manhattan, New York. Regular work hours will be Monday through Friday from 8:30 AM to 5:30 PM EST.
Skills
Technical support, Troubleshooting, Help desk support, Active directory, Office 365, Servicenow, Hardware, Windows 10
Top Skills Details
Technical support,Troubleshooting,Help desk support,Active directory,Office 365,Servicenow,Hardware,Windows 10
Additional Skills & Qualifications
The new york office is primarily a MAC environment, but also have plenty of windows devices.
Mobile device support including , tablets, iphones, and android is requested.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Jun 18, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Summary of Position:
Our client is searching for a talented and passionate Technical Support Analyst to join our fast-growing New York office.The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications.
Provides first level technical support at various levels of expertise and responsibility. Includes support of Home Office and Field hardware, password support, software, applications, and networks. Supporting users via chat, phone, and in-person support within the home office. Provides analysis and research needed to resolve the issues presented to Service Desk.
In the role of a Technical Support Analyst, you will need to harness a blend of problem-solving and interpersonal skills. Even if you are faced with a problem you don't have the answer for, your critical thinking skills and ability to work under pressure will help you find a solution. You demonstrate politeness, patience, and understanding. You are quick to learn new skills and technologies and are genuinely interested in learning and progressing in your role.
This role will start remotely for a 7 week phone/chat support training course. Training will run Monday through Friday from 9:00 AM to 5:30 PM EST.
Once training is complete, candidate will work on campus in Lower Manhattan, New York. Regular work hours will be Monday through Friday from 8:30 AM to 5:30 PM EST.
Skills
Technical support, Troubleshooting, Help desk support, Active directory, Office 365, Servicenow, Hardware, Windows 10
Top Skills Details
Technical support,Troubleshooting,Help desk support,Active directory,Office 365,Servicenow,Hardware,Windows 10
Additional Skills & Qualifications
The new york office is primarily a MAC environment, but also have plenty of windows devices.
Mobile device support including , tablets, iphones, and android is requested.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Application Deadline
This position is anticipated to close on Jun 18, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.