Production Support Engineer

Overview

On Site
Hybrid
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Contract - 5+ mo(s)

Skills

SOFTWARE DEVELOPER
SOFTWARE ENGINEER
APPLICATION DEVELOPER
OBJECT-ORIENTED PROGRAMMING
OOP
JAVA
PYTHON
C#
.NET
C++
SDLC
SOFTWARE DEVELOPMENT LIFE CYCLE
CLOUD
AWS
AZURE
SQL
ORACLE
POSTGRESQL
MONGODB
AGILE
CI/CD
DEVOPS
TDD
BDD

Job Details

Job Title: Control-M Heavy - Production Support

Req ID: 44182
Location: DMV Area (Local candidates strongly preferred)
Employment Type: Full-Time
Experience Level: 2-5 Years

About the Role:

We are seeking a dynamic and motivated Production Support Engineer with strong expertise in Control-M automation to join our growing team. This role is ideal for early-career professionals who bring energy, adaptability, and a passion for automation and support excellence. You will play a key role in ensuring the stability and efficiency of our production systems, with opportunities to contribute to automation and DevOps initiatives.

Key Responsibilities:

  • Manage and maintain Control-M job scheduling and automation across production environments.

  • Provide Level 2/3 production support, including incident resolution, root cause analysis, and performance tuning.

  • Collaborate with development and infrastructure teams to ensure seamless deployment and operation of applications.

  • Automate manual tasks using Shell scripting and Python.

  • Participate in shakeouts and validations through Jenkins pipelines.

  • Support and troubleshoot applications running on Linux servers.

  • Contribute to continuous improvement initiatives and documentation.

Required Skills & Experience:

  • 2-5 years of experience in production support or related roles.

  • Strong hands-on experience with Control-M for job scheduling and automation.

  • Proficiency in Linux server support and scripting (Shell, Python).

  • Exposure to DevOps tools: Jenkins, Ansible, Git.

  • Familiarity with containerization tools: Docker, Kubernetes.

  • Solid understanding of Java/J2EE stack: Spring Framework, JSP, JDBC, Hibernate, JMS, Log4J, etc.

  • Experience with Java open-source tools: Ant, Struts, Spring Boot, jUnit, HTTPUnit.

  • Strong analytical and troubleshooting skills.

  • Excellent communication and collaboration abilities.

Preferred Qualifications:

  • AWS certification or hands-on experience with AWS services.

  • Background in healthcare claims processing (highly desirable).

  • Experience with requirements analysis techniques.

  • Exposure to Angular, AJAX, JSF is a plus.

Interview Process:

  • Initial screening interview (virtual)

  • In-person second-round interview - Local DMV area candidates strongly preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.