Genesys Developer

A financial services firm has a great opportunity awaiting a new Genesys Developer. This person can sit in Charlotte, NC or Detroit, MI.

Responsibilities:

The Genesys Developer will:

• Design, develop, deploy, and support constantly evolving IVR based on business requirements


• Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed


• Work collaborative with other IT teams, such as middleware and salesforce engineering


• Work with agile team to create, write, and execute testing plans


• Work with the Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues


• Perform other duties, as needed

Qualifications:

• Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool


• Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers


• Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json, etc.)


• Understanding of authentication methodologies (Oauth, SAML, etc.)


• Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.


• Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions


• Great interpersonal skills


• Excellent communication skills (written and verbal)


• Strong attention to detail


• Highly organized

Desired Skills:

• NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)


• Experience with implementation and supporting Genesys WFM and Reporting


• Experience with Cyara Velocity and/or Cyara Cruncher testing tools


• Experience with CICD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, CX as Code