Sr. Integration Engineer, Customer Support & Claims

Join Tesla's service technology team as an Integration Engineer, where you'll bridge the gap between technical systems and business stakeholders to enhance the interoperability of our service and insurance claims applications. You'll work closely with insurance claims business, service centers, collision centers, customer relationship management teams, and other business units to design and implement seamless system integrations. As an integration engineer with strong hands-on technical skills, you'll drive programs that optimize system connectivity, streamline operations, and elevate Tesla's mission to accelerate the world's transition to sustainable energy.

Responsibilities

• Partner with business stakeholders (service operations, customer support, collision centers) to identify integration needs and translate them into technical requirements
• Design and implement robust integration solutions to connect disparate systems (e.g., Insurance Claims & service platforms) using APIs, middleware, and custom workflows
• Lead end-to-end program management for integration projects, from requirements gathering to deployment, ensuring alignment with business goals and timelines
• Write and optimize complex SQL queries to extract, transform, and load data across systems, ensuring data integrity and performance
• Collaborate with engineering teams to define API specifications, troubleshoot integration issues, and ensure scalability and reliability
• Develop monitoring and alerting systems to proactively identify and resolve integration failures
• Drive continuous improvement by analyzing integration performance metrics and proposing enhancements to existing workflows
• Facilitate cross-functional workshops to align stakeholders and technical teams on integration strategies
• Document integration processes, technical specifications, and program outcomes for transparency and scalability

Requirements

• Strong technical proficiency in SQL for querying, analyzing, and transforming large datasets
• Deep understanding of API design, RESTful services, and integration patterns (e.g., ETL, webhooks, message queues)
• Proven experience as a technical program manager, leading cross-functional projects with business and technical stakeholders
• Ability to translate complex business needs into actionable technical solutions
• Hands-on experience with integration platforms and tools like Postman for API testing
• Familiarity with cloud-based systems (e.g., AWS, Azure) and microservices architectures
• Exceptional problem-solving skills to tackle ambiguous, cross-system challenges
• Strong communication skills to align diverse stakeholders and present technical concepts to non-technical audiences
• Passion for driving operational efficiency through scalable, sustainable integrations
• Degree in Computer Science, Information Systems, Engineering, or equivalent experience

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program
Expected Compensation
$133,440 - $200,160/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.