Sr. Customer Service Rep

We are currently seeking a Sr. Customer Service Representative (CSR) for a long term contracting position located in San Antonio, TX.  This is 100% onsite (no remote work). Candidates will work an alternating schedule between 7:45AM 4:45PM and 9:00AM 6:00PM EST.

This role will require candidates to assist customers verbally when accepting phone calls and through written responses via online banking messages. These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas. Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned. The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must.

Required Skills:

Minimum of one year Customer Service experience

Strong critical-thinking and problem solving skills
Ability to multi-task
Adaptable to change through regular feedback
Self-motivated, people oriented team player
Capacity to tactfully handle customer concerns
Excellent verbal, written, and active listening skills
Careful attention to detail and time management
Proficiency in basic computer skills and ability to navigate multiple software systems

Desired Skills (candidates with these skills will take priority):

1-3 years experience working in a Contact Center environment
Banking Experience
Proficient in Microsoft Word, Excel and Outlook