Lead ITSM Engineer

Overview

Hybrid
$60 - $80
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

ITSM
SERVICE MANAGEMENT
SERVICENOW
SNOW
ITOM

Job Details

Lead ITSM Engineer
Senior ServiceNow Engineer
ITSM Consultant
OR
IT Operations Engineer
OR
ServiceNow Architect (with ITOM/ITSM blend)
OR
ITSM Platform Engineer

Core Skills & Experience:
7 10+ years of experience in ITSM roles.
Deep expertise in ServiceNow (esp. ITSM + ITOM modules).
SolarWinds experience and its integration with ServiceNow.
Proven track record in infrastructure-to-service mapping.
Hands-on with Web Services, LDAP, JavaScript (especially in SNOW workflows).
Good grasp of dependency mapping, impact analysis, and service visibility strategies.

Soft Skills:
Prior leadership or team lead experience.
Strong consulting mindset comfortable with advising, influencing, and solutioning.
Excellent communication and stakeholder interaction abilities.

Citizenship:

Profiles That May Not Be a Fit:
Pure SNOW Admins with no SolarWinds exposure

Candidates with only ITIL foundation but no real-world mapping or integration experience
Junior or mid-level resources without leadership or consultative exposure
Offshore/remote-only candidates (since the location is Chicago, IL likely onsite/hybrid)

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