Technical Support T3

HYBRID Role (Targeting 3-4 onsite days) in NSQ Office as this is a physical data center role.

About the Role:
We are looking for a highly capable and organized Operations Manager to
assist in the execution of a complex, multi-site managed data center
environment. This role will work closely with the Regional Manager and other
internal stakeholders to ensure a structured operating model across 11 data
centers in the Americas region.

Key Responsibilities:
Coordinate planning, tracking, and reporting of milestones, deliverables,
and risks.
Assist in organizing site-level readiness, knowledge transfer sessions, and
service cutovers.
Maintain project documentation including dashboards, timelines, action
trackers, and issue logs.
Serve as liaison between internal teams and counterparts to facilitate
smooth collaboration.
Track service continuity KPIs and escalate risks or issues impacting
business-as-usual operations.
Assist with regular status reporting and communications to leadership and
stakeholders.
Helping to manage the Newtown Square Data Center for all Build and
Support topics
Guide technicians on all functional topics for build and support activities
Responsible for the Asset Information Quality and Integrity
Data Center Infrastructure Availability
Data Center Security operations and Audit support
Guide local 7x24 HW support model
Quality mindset approach to all activities

Key Qualifications:
7+ years of experience in data center operations, infrastructure projects,
or managed services environments.
Strong project coordination and execution skills, ideally supporting large-
scale operational programs.
Familiarity with hands & feet operations, iMAC-D services, and hardware
lifecycle processes in data center environments.
Experience working with vendors and cross-functional internal teams
across multiple geographies.
Excellent organizational, communication, and stakeholder management
skills.