Sr. ServiceNow Developer

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT), a global technology solutions providerleading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners, and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

You will work in a very dynamic and challenging environment with a team that provides diverse solutions to our business stakeholders and Project Managers within our Services Organization. The IT SC&E Operations team uses a broad range of functional and technical skills toward the continued build-out of our ServiceNow platform including integrations to various boundary applications.

RESPONSIBILITIES:

• Promote WWT Core Values and best practices.
• Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform.
• Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions.
• Participate in strategic project planning that improves operational efficiency across WWT s Professional Services and Engineering departments.
• Test end-to-end solutions to ensure complete satisfaction of internal and external users including unit, functional, and regression testing.
• Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members.
• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user s requirements.
• Provide guidance and direction on Production Issues
• Create and update existing technical/configuration documentation.
• Perform platform upgrades.

QUALIFICATIONS:

• Bachelor s or master s degree preferably in Computer Science or Computer Information Systems OR equivalent experience and/or certifications.
• 8+ Years as a ServiceNow Developer.
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.
• Experience Integrating ServiceNow with external systems using JDBC and various Web Services is preferred: JSON, XML, REST, SOAP, etc.
• Experience with the following ServiceNow Products: ITSM, PPM, FSM, CSM, AppDev Engine preferred.
• Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages)
• Ability to configure flows and workflows.
• Ability to create and maintain Service Catalog
• Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process.
• Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful.
• Ability to thrive in an agile environment with evolving requirements and possess a good understanding of Agile, Lean, and Scrum principles.
• Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.
• Ability to be self-directed and self-motivated with the ability to work independently.
• Ability to be innovative, have outside-the-box creativity and present alternative ideas functionally and technically.
• Collaborative, team-oriented, and possess strong interpersonal communication skills.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Preferred Locations Include: MO, KS, FL, TX and potentially others