Desktop Support Specialist

Amida Technology Solutions is a DC-based technology company focused on data interoperability, integrity, governance, and security. We create solutions that collect, reconcile, transform, and standardize data for business intelligence, advanced analytics, decision support, and user transactions. We specialize in taking data from inception to impact.

Our team is composed of creative, forward-looking thinkers who are passionate about using cutting-edge technology to improve lives and generate a positive impact on our country. We offer an entrepreneurial, high-growth environment that values fresh ideas, candid conversations, and authentic teamwork.

Amida Technology Solutions is seeking a Desktop Support Specialist. The successful candidate will provide Tier I and II desktop and IT support to Amida staff. This role will report to the Sr. Manager, IT Security. The ideal candidate will be motivated by the opportunity to support public agencies, nonprofit organizations, and private companies in transforming their data into actionable insights. This is a hybrid position requiring 2 days on-site (increasing to 3 days in 2026) in either our Washington, DC or Richmond, VA office.

What you will do:

• Bridge the gap between what users need and what keeps our systems running smoothly
• Act as the first line of support for IT issues, acting as the go-to person for understanding the daily needs of both users and the IT department, ensuring our services model best practices and are compliant with industry standards
• Evaluate and promptly respond to IT tickets in Jira helpdesk portal
• Collaborate with IT teammates to ensure the security and availability of corporate IT systems and resources
• Install and support software including, but not limited to, cloud-based servers, and networking tools
• Manage hardware, focusing on laptop provisioning (both PC's and Macbooks)
• Troubleshoot user issues
• Provide positive and proactive customer service
• Other duties as assigned

Required Education:

• Bachelor's degree in computer science or a related discipline preferred; associate's degree may be considered

Required Experience:

• Minimum 1 years - 3 years in an IT support function, including helpdesk and troubleshooting hardware, software and infrastructure, in both on-prem and cloud-based environments

Required Skills:

• Experience supporting users within Microsoft Windows 10/11 and MacOS, commercial cloud environments (Google Cloud Platform, AWS, Azure)
• Understanding of foundational cybersecurity concepts
• Knowledge of different layers of the technology stack, including network, application frameworks, database systems, and vendor solutions
• Passion for directly impacting the reliability of top-notch IT services
• Exceptional customer support skills
• Excellent oral and written communication skills

Preferred:

• Experience installing, configuring, and maintaining desktop systems, applications, and peripherals
• Patience with stakeholders and the ability to creatively solve problems
• Ability to troubleshoot and provide technical support for desktop hardware and software-related issues
• Experience performing system upgrades and patches
• Demonstrated understanding of and commitment to cybersecurity compliance in regulated environments (e.g., government, banking) with a focus on current frameworks (e.g., ISO, NIST, CMMC)

Success at Amida

Communication is the key to success at Amida. Our people are known for their can-do attitude and their ability to work effectively with both internal and client teams. We pride ourselves on having a collegial, multidisciplinary team with diverse backgrounds and experience. Our best team members pay intense attention to detail in all aspects of their work, have great initiative, are opinionated about the best ways of doing things, and align quickly to decisions. A sense of humor is an asset at Amida.

Full-time, regular employees at Amida enjoy a robust benefits package that includes a generous 401(k) match with immediate vesting, 4 weeks of PTO, paid parental leave, medical insurance, dental insurance, vision insurance, life & AD&D insurance, and short-term disability. We also offer tuition training assistance and team building opportunities to encourage professional growth and collaboration.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law