Hardware and Software Support Analyst/Technician

Overview

On Site
Depends on Experience
Contract - W2

Skills

Cisco
Computer Hardware
end-user support
Office 365
MS Teams
Cisco Webex
ServiceNow
Microsoft Office
Network
CRM
hardware
software
personal computers (PC)
desktop
laptop
Mentorship
Microsoft
Preventive Maintenance
Productivity
Repair
Software Installation
Software Support
Technical Support
Training

Job Details

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identify es network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

Minimum Yrs of Experience, Skills, and Qualifications

4 Experience providing white-glove executive level support

5 Experience providing end-user support

5 Experience in supporting personal computer hardware and routine software installation

5 Experience troubleshooting IT hardware and peripherals in a enterprise environment

5 Experience support Microsoft Productivity tools such as Office 365 and MS Teams

4 Experience support video tele-conferencing solutions such as Cisco Webex

Preferred Skills and Qualifications

5 Experience creating technical knowledge articles

4 Experience utilizing ServiceNow in a support environment

5 Working in a multi-vendor environment for support operations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.