Overview
On Site
$18.00 - $19.50 hourly
Contract - W2
Contract - Temp
Skills
Hardware installation
Problem solving
Customer satisfaction
Microsoft Office
Customer service
Office equipment
Supervision
Training
Computer hardware
Software deployment
Laptop
Microsoft
Documentation
Productivity
Scripting
Research
Backup
Recovery
Microsoft Excel
Microsoft Outlook
Collaboration
Microsoft Windows
Dell
Communication
Writing
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Technician in San Antonio, TX.
Job Summary:
Under general supervision, the Desktop Technician is responsible for performing technical software and hardware installation/support and informal training on hardware and software use in response to customer requests. You will follow established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. Exercises no supervision.
Essential Job Functions:
* Installation and re-imaging of desktops and laptops and peripherals
* Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams; Interacts with customers in a courteous and professional manner
* Follows established procedures for performing configuration changes, updates, and upgrades; Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes
* Problem Resolution Communications: Documents incident/problem status and resolution in tracking log; Alerts team members about recurring problems; Documents solutions to common problems and responses to frequently asked questions; Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity; May provide on-the-spot training to customers; Identifies recurring problems and notifies team members
* Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides, research, trouble issues at the direction of others; Documents problem status and resolution; Escalates when necessary
* Performs related duties and fulfills responsibilities as required
REQUIREMENTS:
* Hands on experience with new computer deployments and backup/restore user profiles
* Office 365 experience should include: One Drive; MS Teams; MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access); How to use collaboration within Word, Excel, and PowerPoint
* Technical working knowledge of Windows 10 and Office 365
* Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations
* Strong Customer Service/Communication skills
* Ability to communicate clearly and effectively both verbally and in writing
* Ability to work in a team environment
Physical Requirements:
* Physical requirements include frequently lifting/carrying up to 50 pounds; Visual acuity, speech, and hearing; Hand and eye coordination and manual dexterity necessary to operate basic office equipment
* Subject to walking, standing, sitting, reaching, and crouching to perform essential functions
* Working conditions are primarily inside an office environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Kforce has a client that is seeking a Desktop Technician in San Antonio, TX.
Job Summary:
Under general supervision, the Desktop Technician is responsible for performing technical software and hardware installation/support and informal training on hardware and software use in response to customer requests. You will follow established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes. Exercises no supervision.
Essential Job Functions:
* Installation and re-imaging of desktops and laptops and peripherals
* Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams; Interacts with customers in a courteous and professional manner
* Follows established procedures for performing configuration changes, updates, and upgrades; Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes
* Problem Resolution Communications: Documents incident/problem status and resolution in tracking log; Alerts team members about recurring problems; Documents solutions to common problems and responses to frequently asked questions; Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity; May provide on-the-spot training to customers; Identifies recurring problems and notifies team members
* Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides, research, trouble issues at the direction of others; Documents problem status and resolution; Escalates when necessary
* Performs related duties and fulfills responsibilities as required
REQUIREMENTS:
* Hands on experience with new computer deployments and backup/restore user profiles
* Office 365 experience should include: One Drive; MS Teams; MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access); How to use collaboration within Word, Excel, and PowerPoint
* Technical working knowledge of Windows 10 and Office 365
* Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations
* Strong Customer Service/Communication skills
* Ability to communicate clearly and effectively both verbally and in writing
* Ability to work in a team environment
Physical Requirements:
* Physical requirements include frequently lifting/carrying up to 50 pounds; Visual acuity, speech, and hearing; Hand and eye coordination and manual dexterity necessary to operate basic office equipment
* Subject to walking, standing, sitting, reaching, and crouching to perform essential functions
* Working conditions are primarily inside an office environment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.