Overview
On Site
35/hr - 45/hr
Full Time
Skills
IT Operations
NOC
Enterprise Networks
Leadership
Tier 2
Network
Management
Load Balancing
Incident Management
Network Operations
Routing
Switches
SD
WAN
Palo Alto
Firewall
Cisco
Meraki
F5
FOCUS
Break/Fix
Conflict Resolution
Problem Solving
Performance Management
Project Management
Preventive Maintenance
Job Details
Job Title: Network Operations Shift Lead
Contract: 12 months
Overview
We are seeking an experienced Network Operations Shift Lead to oversee large-scale global enterprise networks, consisting of over 3,000 offices worldwide and 15,000-20,000 access points. This role requires strong expertise in second-level troubleshooting, escalation handling, and operational leadership within a fast-paced environment.
Responsibilities
Contract: 12 months
Overview
We are seeking an experienced Network Operations Shift Lead to oversee large-scale global enterprise networks, consisting of over 3,000 offices worldwide and 15,000-20,000 access points. This role requires strong expertise in second-level troubleshooting, escalation handling, and operational leadership within a fast-paced environment.
Responsibilities
- Lead and manage a shift team responsible for supporting enterprise-scale networks.
- Perform tier 2 troubleshooting and escalation support for complex network issues.
- Oversee operational firefighting to ensure minimal disruption to production environments.
- Provide expert-level support across Cisco routing & switching, SD-WAN technologies, Palo Alto firewalls, and Cisco Meraki.
- Support load balancing and production stability through F5 technologies.
- Ensure smooth network operations, incident management, and escalation to senior teams when required.
- 7-8 years of experience in Network Operations, with proven escalation and troubleshooting expertise.
- Strong background in Cisco routing & switching (expert level).
- Hands-on experience with SD-WAN technologies, Palo Alto firewalls, Cisco Meraki, and F5 load balancers.
- Prior exposure to large-scale global networks (multi-thousand access points/offices).
- Ability to lead a shift team effectively under high-pressure operational conditions.
- Strong focus on break-fix troubleshooting and operational problem-solving.
- Initial 2 weeks: 5 day shifts + 2 night shifts (7 days total per week).
- Following rotation: 2 weeks of 5 night shifts + 2 day shifts (7 days total per week).
- Shifts are 7:00 AM - 7:00 PM (12-hour rotations).
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