Overview
On Site
USD 80,000.00 - 100,000.00 per year
Full Time
Skills
Productivity
Workflow
Attention To Detail
Computer Hardware
Network
Collaboration
IT Management
Documentation
Technical Support
Microsoft Windows
Microsoft Azure
Active Directory
Leadership
Mentorship
Problem Solving
Conflict Resolution
Help Desk
IT Service Management
Communication
Management
IT Security
Regulatory Compliance
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
FULLY ONSITE Help Desk Manager/Supervisor in Naples, FL/Cape Coral, FL
We are looking for a skilled Help Desk Manager to oversee a small team of IT support specialists in Cape Coral, Florida. This Contract-to-Permanent position offers the opportunity to lead daily help desk operations while ensuring exceptional technical support for systems based on widely used software platforms. The ideal candidate will possess strong leadership qualities, technical expertise, and a commitment to optimizing IT service delivery.
Responsibilities:
Lead and supervise a team of two Help Desk employees, fostering collaboration and productivity.
Manage daily help desk operations, ensuring timely resolution of support tickets and effective escalation processes.
Provide technical expertise for widely used software systems, including Windows and Azure Active Directory.
Establish and enforce help desk policies, workflows, and best practices to improve overall service quality.
Monitor team performance, deliver feedback, and conduct evaluations to support detail-oriented growth.
Resolve complex hardware, software, and network issues while maintaining high standards of technical support.
Administer user accounts, permissions, and security settings within Azure AD and related systems.
Collaborate with IT leadership to align support operations with broader organizational goals.
Maintain detailed documentation of processes, resolutions, and system configurations.
Ensure adherence to IT security protocols and compliance standards.
Requirements
At least 5 years of experience managing a help desk or IT support team of at least two employees.
Advanced knowledge of systems, including Windows and Azure Active Directory.
Demonstrated leadership skills with the ability to train, mentor, and motivate team members.
Strong problem-solving abilities to address and resolve complex technical challenges.
Familiarity with help desk ticketing systems and IT service management frameworks.
Excellent communication and interpersonal skills to effectively interact with staff and stakeholders.
Proven ability to prioritize and manage tasks in a dynamic work environment.
Understanding of IT security practices and compliance requirements.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
FULLY ONSITE Help Desk Manager/Supervisor in Naples, FL/Cape Coral, FL
We are looking for a skilled Help Desk Manager to oversee a small team of IT support specialists in Cape Coral, Florida. This Contract-to-Permanent position offers the opportunity to lead daily help desk operations while ensuring exceptional technical support for systems based on widely used software platforms. The ideal candidate will possess strong leadership qualities, technical expertise, and a commitment to optimizing IT service delivery.
Responsibilities:
Lead and supervise a team of two Help Desk employees, fostering collaboration and productivity.
Manage daily help desk operations, ensuring timely resolution of support tickets and effective escalation processes.
Provide technical expertise for widely used software systems, including Windows and Azure Active Directory.
Establish and enforce help desk policies, workflows, and best practices to improve overall service quality.
Monitor team performance, deliver feedback, and conduct evaluations to support detail-oriented growth.
Resolve complex hardware, software, and network issues while maintaining high standards of technical support.
Administer user accounts, permissions, and security settings within Azure AD and related systems.
Collaborate with IT leadership to align support operations with broader organizational goals.
Maintain detailed documentation of processes, resolutions, and system configurations.
Ensure adherence to IT security protocols and compliance standards.
Requirements
At least 5 years of experience managing a help desk or IT support team of at least two employees.
Advanced knowledge of systems, including Windows and Azure Active Directory.
Demonstrated leadership skills with the ability to train, mentor, and motivate team members.
Strong problem-solving abilities to address and resolve complex technical challenges.
Familiarity with help desk ticketing systems and IT service management frameworks.
Excellent communication and interpersonal skills to effectively interact with staff and stakeholders.
Proven ability to prioritize and manage tasks in a dynamic work environment.
Understanding of IT security practices and compliance requirements.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.