L2 Support Operations Specialist (Junior | Level III)

Overview

On Site
$DOE
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6+ Month(s)

Skills

JIRA
L2 Support
Support Operations Specialist
Technical Support Specialist

Job Details

Hope you are doing well.
My name is Rohen and I represent Vision InfoTech. Let me know if you're interested in the below position.

Role: L2 Support Operations Specialist (Junior | Level I II)
Location: Mountain View, CA (Hybrid 3 days onsite)
Duration: 6 Months


Experience: 3 10 Years (3+ required)
Hours: 10:00 AM 7:00 PM PT
Interview: 2 Rounds (45 mins each)
Local Candidates Only | LinkedIn Required

Job Summary

Our client is looking for a Junior L2 Support Operations Specialist (Level I II work) to oversee the support ticketing system, resolve tickets when possible, or route them to the appropriate teams. This role focuses on ticket management, triage, and cross-functional coordination rather than hands-on development.

Responsibilities

  • Manage and monitor support tickets using Jira
  • Resolve Level I II issues or direct tickets to the correct person/group
  • Triage and dispatch tickets to Product, Design, Legal, QA, or Engineering
  • Communicate with customers and internal teams via Jira, Slack, and calls
  • Escalate Severity 1 and technical issues per defined processes

Requirements

  • 3+ years in L1/L2 Support or Support Operations
  • Strong communication skills
  • Experience managing ticket queues in Jira
  • Local to Mountain View, CA (hybrid onsite)

Nice to Have

  • Some development experience
  • Mobile application experience
  • Ability to read APIs/code (Kotlin preferred)
  • Software or QA engineering background

Thanks and Regards,

Rohen Singh

Talent Acquisition Specialist

VISION INFOTECH INC

Phone: .

Email:

368 Main Street, st#3, Melrose MA 02176

E-Verified Company

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