| Role and Responsibilities - Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
- Performs necessary checks, apply monitoring tools and respond to alerts
- Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assists in analyzing, assigning, and escalating support calls
- Investigates third line support calls assigned and identify the root cause of incidents and problems
- Reports and escalates issues to 3rd party vendors if necessary
- Provides onsite technical support to clients and provide field engineering services to clients
- Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Proactively identifies opportunities for work optimization including opportunities for automation of work
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
- May work on implementing and delivering Disaster Recovery functions and tests
- Installation , Troubleshooting and configuration of Windows/Linux based operating systems & Patch management.
- Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 , Taking Regular data & mail backup of MS outlook (PST files).
- Managing data backup and recovery.
- Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain. Exposure in Active Directory user creation & deletion
- AD Domain controller migration 2008 to 2019.
- Managing Active Directory and Group Policies.
- Active Directory implementation and Administration.
- Active Directory Backup and Restoration.
- Experienced in DCPROMO process and configuring OU structure, Global Catalog server, directory services.
- DNS administrations and troubleshooting skill
- Working on Active Directory replication, GPOs and FSMO roles.
- Creating new group policies as per the Customer request,
- User Management including Adding, Deleting, Modifying, Assigning Rights to the User accounts.
- NTFS security, disk quota management.
- ADFS administration and management
- DFS management and troubleshooting skill
- Provide systematic RCA and problem management for P1 and reoccurring issues
- PowerShell knowledge at intermediate/advance level
- PS Automation skill and any hands-on experience on real time project.
- ADFS knowledge
- Develop and maintain scripted and automated tools for management of the Windows physical and virtual environments.
- The ability to perform deep dive analysis of issues and be able to quickly resolve complex problems.
- Experience defining and executing Disaster Recovery and Business Contingency Plans.
- Must be independent, organized, self-motivated, responsible, and able to complete tasks with little or no supervision.
- Knows ITIL concepts and can apply them effectively.
VMWare: - Work experience on VMware ESXi 5.X, 6.X & 7.0 environment.
- Installation & Configuration of VMware ESXi host & vCenter.
- Virtualization project SOW preparation. Execution of project.
- Find RCA & solution for repeated & escalated issues.
- Managing and troubleshooting HA and DRS environment.
- Managing and troubleshooting on VMware vMotion, Storage vMotion, High Availability, DRS
- Deploy virtual machines, use clones, snapshots, templates
- Managing and troubleshooting standard switch & distributed virtual switch.
- Managing Virtual Machine Snapshots
- Troubleshooting with the help of VMware Logs & vCenter logs
- Troubleshooting on VMware performance issue with commands
- Troubleshooting experience on vCenter performance counter
Hyper-V: - Excellent knowledge of Hyper-V and System center
- Installation and Configuring Virtual Machines for Server Consolidation and HA
- Managing and troubleshooting Hyper V cluster issues.
- Managing and troubleshooting on Hyper-V Replication
- Create VM s, V-disk s and install guest OS
- Configure and Manage Virtual Networks
- Managing Virtual Machine Snapshots
- Troubleshooting complex Hyper-V production issues
- Knowledge of System Center 2012,2016,2019 and System Center Virtual Machine Manager
- Configuring and managing virtualization hosts, networking, and storage resources.
- Maintain and manage Windows Server 2003/2008/2008 R2/2012/2012 R2/2016/2019 infrastructure including high-availability Microsoft Hyper-V.
- Maintain and manage SAN hardware and storage.
- Experience automating tasks with scripting and programming languages such as PowerShell
- Ability to design robust processes for complex problems
Azure: Knowledge and work experience on below Azure infrastructure technology Qualifications and Education Requirements - Bachelor's degree in related field or equivalent work experience.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
- MCITP
- MCSA
- ITIL Foundation
- Cloud Certification if any
Preferred Skills - Knowledge of Banking, Travel and Healthcare industries, their regulations and laws
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Hands on IT experience with Windows Server, Exchange Server, Active Directory, IIS, Microsoft Exchange, SQL Server, Certificate Authority and more.
- Ability to Script
- Working knowledge and understanding of Mimecast Email Security.
- Working knowledge and understanding Microsoft Identity Manager.
- Acts as the main interface between IT, project stakeholders, and end users
- Provides technical support and guidance to various stakeholders, including business executives, IT admins, and end users in implementing messaging-based business processes-Answers end user questions relating to Exchange Server, specifically supporting the implementation of new deployments, migration strategies and troubleshooting problems that may occur in the deployment.
|