Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - 7 month(s)
100% Travel
Skills
troubleshooting
Windows
Hardware
Job Details
Job description
The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
PREFERRED QUALIFICATIONS: Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration.
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
Required Skills The Desktop Support Technician supports in-house teams and responds in person to helpdesk tickets. Responds to help desk tickets. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Builds and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
PREFERRED QUALIFICATIONS: Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration.
This position will be responsible for providing on-site computer/tablet/peripheral technical support including but not limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.
This position is not purely phone support and will be 100% on site at the address listed.
| Skill | Required /Desired | Experience you have (in years) |
|---|---|---|
| Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support | Required | |
| Professional work experience supporting and trouble shooting PC's running Windows 10 and 11 | Required | |
| Professional work experience troubleshooting Dell pc hardware issues. | Required | |
| Professional work experience supporting trouble shooting PC peripheral devices | Required | |
| Professional work experience with the most recent version of the Microsoft Office Suite | Required | |
| Professional work experience imaging computers and physically setting up computers/monitors such as SCCM | Required | |
| Professional work experience using remote assistance tools such as Quick Assist or GoToAssist | Required | |
| Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint) | Required | |
| Possesses user friendly customer service skills | Required | |
| Experience with Absolute Computrace | Nice to have | |
| Experience with hard drive encryption tools such as Bitlocker | Nice to have |
Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.