Overview
Skills
Job Details
Job Title: Information Systems Architect Advanced
Duration: 12 Months
Location: Remote
Scope of the Project
This role focuses on the design and development of a CUI VDI environment, Windows systems and images, technical/engineering support, and one-on-one training for identified System Administrators. The architect will play a key role in building and supporting enterprise-level Citrix environments.
Daily Duties / Responsibilities
A mid-to-senior-level Citrix VDI Architect will be responsible for providing Tier 2 and Tier 3 technical support for the Citrix/XenApps server environment.
Key responsibilities include:
Analyzing and evaluating system project requirements of considerable complexity.
Reviewing user requirements and identifying problems with potential solutions.
Providing analytical support in the conceptualization, development, and implementation of interlinked systems.
Defining system objectives and preparing system design specifications to meet requirements and resolve interface challenges.
Troubleshooting systems in critical environments using structured problem-solving and tools to identify root cause, create action plans, and resolve issues.
Using and explaining Citrix command line commands.
Providing Tier 1 Tier 4 support daily and writing SOPs.
Responsibilities
Provide Tier 2 and Tier 3 support for the Citrix/XenApps environment.
Monitor the VDI platform using tools such as Netscaler and ControlUP.
Support end-user VDI sessions and the full VDI stack.
Handle VDI-related requests and inquiries.
Ensure Citrix platform server systems are kept up to date with patches.
Manage XenDesktop Broker, VDI monitoring, and alerting support of Citrix/VMware applications.
Deliver high levels of client satisfaction for supported products/solutions.
Act as the technical SME for VDI and Citrix.
Participate in meetings to provide updates to the team.
Deploy and support Microsoft services including AD, ADFS, DNS, DHCP, WSUS, and Group Policy.
Train team members one-on-one to strengthen expertise across the group.
Required Skills (Ranked by Importance)
5+ years of technical experience with Citrix administration (including XenServer in production).
5+ years of Microsoft Windows Server and Infrastructure experience (AD, DNS, DHCP, ADFS, WSUS).
5+ years of Design and Architecture experience.
5+ years of Tier 1 Tier 4 support.
Proven experience with Citrix/XenApps, VMware Administration, Windows Servers, Citrix App Layering.
Strong knowledge of Citrix command line commands and Citrix Ports.
Excellent communication skills (oral and written).
Experience in team member training.
Flexible, self-motivated, and adaptable with strong problem-solving skills.
Required Education
Bachelor s degree in Computer Science or related field.
5+ years of professional experience supporting large-scale enterprise Windows environments and Citrix VDI.
Preferred Skills
Citrix Administration Certification.
Self-starter with ability to address/resolve ambiguity and conflict within complex VDI environments.
Ability to develop update processes and maintain currency in VDI environments.
Strong presentation and communication skills with both small and large groups.
Proven ability to troubleshoot systems in critical environments, identify root cause, and execute structured action plans.
Experience planning and executing large, complex infrastructure implementations.