Overview
On Site
USD 28.86 - 30.00 per hour
Full Time
Skills
Printers
Operating Systems
Software Troubleshooting
LAN
Evaluation
Network
Systems Engineering
Application Development
Recovery
Network+
Customer Engagement
SSCP
Cisco Certifications
Impact Analysis
Information Architecture
Information Assurance
Security Clearance
BMC Remedy
Issue Tracking
Collaboration
HP
DoD
Microsoft Office
Business Intelligence
Testing
Active Directory
Microsoft Windows
Recruiting
Training
Help Desk
Mainframe
Computer Hardware
Performance Management
Project Management
Preventive Maintenance
SAP BASIS
Information Technology
Technical Support
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Job Description: SAIC is hiring a Senior IT Support Specialist in Mobile, AL. This position will support the US Army Corps of Engineers RITS Program. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware. Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. About the Program: The Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS). Primary Responsibilities: Provide second-tier support to end-users for PC, server, mainframe applications, and hardware. Handle problems that the first-tier help desk support is unable to resolve. Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs. Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs. Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Qualifications Require Education, Skills, and Experience: AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education 6+ years of professional, applicable IT experience Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment. Must have valid driver's license. Interim Secret Clearance required prior to start, and must be able to obtain a Secret Clearance. Experience supporting Windows 10, and MS Office 2013 Experience using Remedy or a similar ticketing system. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Desired Skills & Experience: Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits) Prior USACE/ACE-IT experience Experience working in a DoD environment Experience supporting Office 365 COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.
Skills
Active directory, Windows, pctechnician, support, tickets, pc technician
Top Skills Details
Active directory,Windows,pctechnician,support,tickets
Additional Skills & Qualifications
SAIC is hiring a Senior IT Support Specialist in Mobile, AL. This position will support the US Army Corps of Engineers RITS Program. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware. Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. About the Program: The Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $28.86 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mobile,AL.
Application Deadline
This position is anticipated to close on May 29, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description: SAIC is hiring a Senior IT Support Specialist in Mobile, AL. This position will support the US Army Corps of Engineers RITS Program. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware. Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. About the Program: The Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS). Primary Responsibilities: Provide second-tier support to end-users for PC, server, mainframe applications, and hardware. Handle problems that the first-tier help desk support is unable to resolve. Install and test personal computers, printers, and other peripherals, configure operating systems, load shrink-wrap programs and other application software programs. Troubleshoot printer, computer, and peripheral incidents, perform hardware and software diagnostics, and coordinate needed repairs. Resolve computer system problems, including coordination between users and components of a local area network, and participate in the evaluation of system configuration and software. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulate or recreate user problems to resolve operating difficulties. Recommend systems modifications to reduce user problems. Qualifications Require Education, Skills, and Experience: AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education 6+ years of professional, applicable IT experience Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications) Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment. Must have valid driver's license. Interim Secret Clearance required prior to start, and must be able to obtain a Secret Clearance. Experience supporting Windows 10, and MS Office 2013 Experience using Remedy or a similar ticketing system. Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments. Desired Skills & Experience: Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits) Prior USACE/ACE-IT experience Experience working in a DoD environment Experience supporting Office 365 COVID Policy: Prospective and/or new employees will be required to adhere with SAIC's vaccination policy. Full vaccination will be required before the start of employment in order to work onsite at an SAIC location. If applicable, prospective or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Employees working onsite at a customer location must comply with customer requirements which may include mandatory vaccination, mandatory attestation regarding one's vaccination status and mandatory weekly or bi-weekly testing.
Skills
Active directory, Windows, pctechnician, support, tickets, pc technician
Top Skills Details
Active directory,Windows,pctechnician,support,tickets
Additional Skills & Qualifications
SAIC is hiring a Senior IT Support Specialist in Mobile, AL. This position will support the US Army Corps of Engineers RITS Program. In this role you will provide both remote and onsite technical, operational, and training support to users. As a Senior IT Support Specialist you will support escalated problems from the help desk, as well as provide second-tier support to end-users for PC, server, mainframe applications, and hardware. Hours: Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. About the Program: The Army Corps of Engineers - Revolutionary Information Technology Services (RITS) program, provides a modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS).
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $28.86 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mobile,AL.
Application Deadline
This position is anticipated to close on May 29, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.