Intermediate (5-7+yrs) Workplace Service Desk Analyst

Overview

On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

Telecommunications
WAN
LAN
Service Desk
IT Service Management
Vendor Management
Cisco Call Manager
Punch Down
66 block
Tone lines

Job Details

Intermediate (5-7+yrs) Workplace Service Desk Analyst Location: Cincinnati, OH
Duration: CONTRACT TO HIRE. Contract for at least 3 months possibly more prior to becoming an FTE.
Onsite 5 days a week until they truly get up to speed. After they can potentially work remote for one day a week taking turns with team.
REQUIRED SKILLS
5-7+yrs of the following:

  • Cisco Call Manager
  • Working with multiple telecom/IT vendors
    • Provision and manage cloud-based calling and tracing out analog lines
  • Punch down used for calling
  • 66 block and tone lines
  • DIDs (Direct Inward Dialing)
  • IT Infrastructure: LAN/WAN, Windows Servers
  • SAP (account, print)

EDUCATION

  • University degree in an IT related field
    • Certification/Training in the assigned area is an added advantage

PREFERRED SKILLS

  • ITIL
  • Certification/ Training in the assigned area
  • Bilingual (fluency in an additional language is a plus)

Purpose: Provide functional and technical support in Workplace Services Area.
Responsibilities: Telephony Technical Support

  • Incident, Problem and Service Request Management
  • Provide workarounds and solutions based on Service Level Objectives
  • Problem Management, report/escalate issue to Service Desk Manager or Senior Service Desk Analyst
  • Propose or recommend IT Services modifications to the Service Desk manager to reduce user impact
  • Escalate complex problems to problem managers and/ or senior level
  • IT Service testing, deployment and stabilization
  • Ensure security rules implementation as per the policies

Peoplelink LLC, a leader in the staffing industry for the past 33 years, continues our vision of linking communities through employment. TeamSoft s dedication to the safety, health & well-being of our associates, clients and communities remains our #1 priority. TeamSoft is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Peoplelink LLC dba TeamSoft