Help Desk Analyst

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

Customer Support
Help Desk
LAN
Laptop
Customer Service
Ghost
Repair
Network
Active Directory
Computer networking
Analysis skills
IT support

Job Details

Title : Help Desk Analyst-11616752
Location : 80203,Denver,CO
Duration : 6+ Months
Client : State of CO Remote : (MUST BE LOCAL) Description: Bachelor's degree or equivalent experience. Help desk, Customer support, Active Directory, Computer networking, Analysis skills, IT support, Customer service.

Duties and Responsibilities:

  • As part of the Information Technology Services (ITS), the consultant will be required to troubleshoot hardware, software, and networking problems; interface with customers and vendors in person or by telephone to troubleshoot and resolve problems.
  • The consultant will provide LAN support and support for computer equipment located throughout the state (2800+ desktops, 100+ laptops, 400+ networked multi-function devices and networked printers) at multiple locations across the state.

Specific Services Required Desktop Services:

  • Considerable imaging and deployment experience required. Familiarity with Free Open Ghost (FOG) a plus; but not required. GHOST 8.0 or above experience a must.

Diagnoses and resolves PC and simple software problems using a variety of diagnostic tools; uses diagnostic tools to identify hardware and/or software problems and initiates repair; rebuilds PCs and reconfigures user specific settings; installs new software releases of simple to moderate complexity; coordinates installation of and installs, modifies and maintains network components and PC hardware and/or software; assists in implementation of network and/or system hardware and software upgrades and/or enhancements; configures and installs terminal emulation software for host connection; performs related duties as required.

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