Senior Program Manager, Go-to-Market Transformation and Programs

Title: Senior Program Manager, Go-to-Market Transformation and Programs

Location: Hybrid: (Either of these Locations; Portland, Seattle or Denver, San Francisco, CA)

Duration: 12 Months (Possible extension)

Role Overview

As a Senior Program Manager in Go-to-Market Transformation and Programs, you will orchestrate and deliver transformation and growth programs critical to go-to-market strategy. Your cross-functional team leadership will translate strategy into measurable business outcomes that generate revenue and increase productivity. To achieve these results, you will ensure that the program team is driving towards defined program milestones and deliverables, remove bottlenecks, escalate risks/issues with mitigation plans as needed, provide visibility to progress, and ensure overall effective collaboration across teams.

A successful candidate in this role thrives in establishing and maintaining structure and governance for projects and programs. They also instinctually and proactively dive into the business opportunities and complexities of the work, demonstrating the ability to guide how work is accomplished. With the ability to apply the academic science of Program/Project Management, they also excel in the art of leading people and work. This includes stakeholder management, relationship building, facilitation, problem solving, and storytelling.

Key Experience Required:

• Documenting program charters, program plans, and managing program content repositories.

Responsibilities

• Manage transformation and growth projects that deliver measurable revenue growth or cost savings to the COO Organization.
• Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies.
• Drive efficient operating cadence of meetings and communications, ensuring the right people have the information they need to do their work, make decisions and/or drive change.
• Interface with internal product organizations to ensure that there is alignment between technical development and business needs.
• Own decision proposals to unblock work, including the pros and cons of different alternatives.
• Implement and adapt established program execution best practices recommended by the Program & Portfolio governance team, suggesting improvements that will benefit the team.

Qualifications

• Minimum of 8 years of work experience and 3+ years of program or project management, preferably with exposure to go-to-market growth programs and/or transformations.
• Proficient in managing diverse projects and initiatives, with experience in change management, process definition, collaboration with internal product / IT, and enablement.
• Experience orchestrating global, cross-functional program teams and scaling rollouts to large, dispersed audiences.
• Demonstrated experience in collaborating on shared goals, actively listening to create a clear understanding of the problem or opportunity and maintaining positive, forward momentum, while working across boundaries and functions.
• Ability to problem solve and use judgment to make decisions within ambiguous situations.
• Ability to dive into details to drive execution but also zoom out to contextualize specific recommendations/initiatives within the broader team and organizational strategy.
• Ability to multi-task by prioritizing work and coordinating required support across various functions to achieve project goals and objectives.
• Experience working in a PMO-governed program management methodology with standard tools and artifacts.
• PMP, Change Management, or relatable certifications with proven flexibility in application desirable.
• Able to travel as required (less than 25%).

Must-Have Qualifications (Resume Highlights)

• Program Management experience in a company Saas.
• Complex cross-functional team leadership.
• Experience managing mindset, skillset, and toolset changes to sales, marketing, and/or Customer Success teams.

Nice-to-Have Qualifications

• Prosci Change Management certification.
• Facilitation expertise.
• PMP certification.