ServiceNow Consultant - Intermediate & ServiceNow Architect 2 positions

  • Dallas, TX
  • Posted 6 hours ago | Updated 6 hours ago

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

ServiceNow
ITSM
ITOM
ITAM
HRSD
SecOps
GRC
CSM
CSA
SOW

Job Details

Please Please Please do not share C2C or 1099 consultants as we are only looking for W2

 

Job Title:

ServiceNow Architect

ServiceNow Consultant Intermediate level

Dallas TX

Remote role (with occasional travel as needed)

Role Overview:

Client is seeking a dynamic and experienced ServiceNow Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Qualifications:

  • 10+ years of hands-on ServiceNow experience across multiple modules.
  • Proven track record in advisory consulting and technical delivery - 3 + years.
  • Strong understanding of ServiceNow architecture, scripting, workflows, and integrations - 5+ Years.
  • 2+ Years of experience in proposal writing, SOW creation, and client presentations.
    - Demonstrated ability to lead client workshops and translate business processes into technical solutions - 5+ Years.
  • ServiceNow certifications CSA and 2+ CIS (any) required, ITIL preferred.
  • Excellent communication and stakeholder engagement skills.

Key Responsibilities:

Advisory & Strategic Consulting

  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • Develop platform roadmaps aligned with business goals and technical priorities.
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
    - Design and implement governance models, KPIs, and process improvement frameworks.
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise

  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
  • Perform health scans, technical debt analysis, and platform scalability assessments.
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
  • Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development

  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
  • Support pricing strategies and resource planning for advisory and implementation phases.
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