IT End User Services Manager

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

IT End User Services Manager
Desktop Support Manager
IT Service Delivery Manager
End User Computing (EUC)
Device Deployment
Telephony
Networking
Windows Administration
Vendor Management
Agile
Waterfall
Lean
Kanban
Service Desk
SOC
BAU Operations
Onsite
W2
US Citizen
Green Card.
Computer Networking
Continuous Improvement
Lean Methodology
Management
Microsoft Windows
Microsoft Windows Administration
Performance Management
Preventive Maintenance
Project Management
Service Delivery
System On A Chip
Technical Support

Job Details

IT End User Services Manager

Location: San Jose, CA 95134 (Onsite)
Duration: 12 Months
Employment Type: W2 Only
Experience Required: 10+ Years
Rate: $30/Hr on W2 no C2C or 1099

Job Summary:

We are seeking an experienced IT End User Services Manager to lead and manage end-user support operations, including device deployment, telephony, networking, and BAU (Business-As-Usual) processes. The ideal candidate will have strong project management skills, experience managing multiple vendors across geographies, and the ability to implement and lead projects using various methodologies such as Waterfall, Agile, Lean, and Kanban.

Key Responsibilities:

  • Lead end-user services initiatives including device deployment, asset retrieval, LoopUp telephony, networking, and Windows administration.

  • Manage and coordinate multiple 3rd party vendors across different regions.

  • Direct and implement multiple project management methodologies including Waterfall, Agile, Lean, and Kanban.

  • Oversee BAU operations including Service Desk, SOC, and end-user support.

  • Ensure high-quality service delivery and continuous improvement across end-user services.

Must Have Skills:

  • End-user device deployment and asset management

  • LoopUp telephony, networking, and Windows administration

  • Vendor management across geographies

  • Experience with multiple project management methodologies (Waterfall, Agile, Lean, Kanban)

  • Functional understanding of BAU operations (Service Desk, SOC, End Users)

Top 3 Responsibilities:

  1. Lead end-user services projects and operations

  2. Manage multiple vendors and global teams

  3. Implement and drive PM methodologies for service delivery

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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