Field Service Technical Support

Job#: 2075758

Job Description:

Apex Systems is hiring for a Field Engineer in Milwaukee, WI. If you are interested please apply through! You can send an updated resume to technical recruiter, Madison Sylvia at . Thank you!

Pay Rate: $22/hr. (flexibility may be available)

Role: Field Engineer

Location: Milwaukee, Wisconsin

Duration: 24 months Contract to Hire

Willing to work after hours, weekends, and holidays (OT is paid)

Travel expectation: Mileage Reimbursed 0.70/mile
Summary

An Account Support Field Engineer will be responsible for resolving hardware and infrastructure (servers, storage, and network) issues using system analysis techniques and procedures in support of HPE customer data centers.
Responsibilities

• Analyze, troubleshoot, and resolve issues within IT infrastructure including HPE & Multi-Vendor Enterprise systems, servers, storage, and networking.
• Understand a Data Center IT Operations environment and use software tools to perform day-to-day functions and troubleshooting.
• Perform high volume/low impact tasks efficiently and knowledgeably.
• Provide installation and/or break/fix support including component replacement and hardware troubleshooting.
• Proficiently perform data center support tasks with little guidance.
• Demonstrate hands-on practical knowledge of systems and policies.
• Manage operational tasks including resolving escalations and clearing blocking issues to enable continued delivery of datacenter support activities.

Requirements

• Able to work with a pallet jack and data center server lifting tools. Must be able to lift up to 40 lbs. and stand for extended periods without assistance.
• Must be able to pass a background check.
• Must have mechanical aptitude and ability to follow procedures to make component-level repairs using ESD best practices.
• Requires good understanding of the general/technical aspects of the job.
• Must be familiar with basic Microsoft Office products.
• Must possess written and verbal communication skills.
• Must be organized and able to document daily activities.
• Ability to maintain successful communication and working relationships with management, peers, and customers at all levels.
• Ability to work both solo and within a team structure.
• Must be willing to work outside of standard business hours and weekends.
• Open to travel for out-of-state projects.

Experience & Education

• High School Diploma or GED equivalent.
• A basic understanding of Storage theory, Server layout, and Network concepts is a plus.
• 1-3 years of technical experience is a plus.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.