ServiceNow Architect SPM

RESPONSIBILITIES:

This position is a ServiceNow Engineer and Lead Technician for ServiceNow-based transitions (level O8) reporting into the SI Transition Team.

Primary Responsibilities

Managing and implementing the service management technical solutions based on ServiceNow and working with the solution architects to ensure a seamless installation. This role is accountable and responsible for matching business requirements with toolset functionality. Preparing slideware to illustrate the presentations is required.

Leading the team that implements the developed solution. This role guides the efforts of the Tools Workstream Project Team to implement the solution, ensuring that the solution continues to meet business requirements through the transition as change orders alter the scope of the overall solution. They will participate in all aspects of the transition project from pursuit support, to post go-live support. This includes working with the Solution Team estimating the project costs and timelines, assisting with the project plan build, identifying and acquiring resources, making technical decisions based upon input from the team, escalating issues and risks, and working with the project manager to ensure that the project makes its deliverable commitments on time.

Building the SI Practice ServiceNow Capabilities. When not working transitions this role could support the Solution Team in developing content for all aspects of the client life cycle: ServiceNow-based SI Platform design, pre-sales collateral, bid presentations, transition deliverables, and content for new product/service exploratory: white papers, presentations, and business case development. This role also trains team members on SNOW functionality.

65% Lead Tools Work Stream during Transitions

5% Staffing work (hire, acquire, onboard)

15% Project/Deliverables Management

15% Client Interactions

REQUIREMENTS:

Extensive knowledge of ServiceNow, solid technical knowledge of client/server applications and their associated infrastructure and network requirements.

Excellent oral and written skills are a must as the role frequently conducts presentations to and interacts with all levels of Capgemini and Client organizations, creating the content, and writing and editing deliverables.

Proficient ITIL Process knowledge as the role uses that knowledge combined with ServiceNow knowledge to assist in the design of the solution, and in assisting the client to define their requirements for ServiceNow configuration. The goal is to strongly urge the use of Capgemini-defined functionality of the toolset to satisfy client requirements in lieu of creating one-off solutions.

Understand the business use of SNOW configurations

Understand the downstream impact of SNOW Configuration in follow-on reporting and interface applications

Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital

Ability to work under pressure and manage to deadlines

Experience

A minimum of three years IT leadership experience as a team lead, project manager, or service delivery manager

At least five years ServiceNow development and support experience

Skills/Certifications

ServiceNow accreditation as a professional ServiceNow Engineer desired

Excellent analytical and problem solving skills

Bachelor s degree in Computer Science or related field (not required in exchange for working experience)

Proficient with all Microsoft Office applications65