Overview
On Site
Full Time
Skills
IT Support Specialist
Job Details
Job Description: Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. We are looking to hire an IT Support Specialist for day and night shift.
Primary Duties and Responsibilities
- Implements routine changes on production systems per direction and guidance from Administrators.
- Supports the integration of new technologies into existing infrastructure.
- Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.
- Deploys standard repeatable build outs.
- Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
- Supports routine backup strategies and disaster recovery tests.
- Reviews system performance indicators and raises issues to more senior level team members.
- Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required.
- Maintains third-party tools.
- May make proactive suggestions for service improvements.
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