IT Asset Management Specialist

• Receiving computer hardware to include laptops, pc s, servers, switches and etc.
• You will then take this computer hardware out of the box, make sure everything is in order and send to the hardware team within the office to configure
• Once the laptop, Servers, PC s, Switches have been configured and are in working order, you will then repack and ship out to the needed recipients.
• You will track all assets (computer hardware), within the ticketing/asset management system and keep track of the needed equipment.
• Attention to detail and being comfortable working within a fast paced environment is critical.
• Outstanding customer service is required
• Being comfortable in MS Excel and working with a ticketing system is essential

Position Summary:

The Asset Management (AM) Specialist is responsible for the company-wide monitoring and execution of asset management processes and procedures to ensure a compliant and optimized IT hardware and software environment.

Responsibilities include prior experience in AM and the functions that support asset life-cycle management. The desired candidate will be detail and task oriented while seeing the broader picture. The candidate will also manage IT assets throughout the lifecycle to include tracking, purchasing, imaging, shipping, and receiving, in order to resolve issues. This role drives standardization of asset management best practices and collaborates with internal IT teams, vendors, and business stakeholders to bring new assets into the company.

Individuals who thrive with our client exhibit the following success skills Collaboration, Critical Thinking, Emotional Intelligence, Executive Presence, Growth Mindset, Intellectual Curiosity, and Results Focused.

Candidates must be energetic and focused with a strong motivation to learn innovative technologies and processes. This position requires strong attention to detail, dedication, persistence, follow-up, effective utilization of provided resources and OBSESSIVE customer service.

Responsibilities:

• Inventory Auditing: Process items to ensure the appropriate allocation of company IT asset purchases, address discrepancies and work with vendors and internal stakeholders to resolve issues
• Policy Creation and Development: Participate in the development and maintenance of asset management policies, procedures, systems and measurements in order to manage the asset portfolio, identify risks, and control adherence
  • Write/Review SOPs: Use logic and rigorous troubleshooting methodology to solve difficult problems with effective solutions; Utilize learning opportunities and share with others; Create SOPs for sharing with the team, as applicable
• Cost Efficiency Reviewing: Assist in ensuring that software purchases are completed cost effectively and to licensing requirements
• Project Collaboration: Participate in projects and work efforts requiring procurement and vendor coordination such as moves and office remodels. Ensures own deliverables are completed on time and to expected level of quality
• Ship and Track: Responsible for the procurement and shipping of IT equipment, AMDB management, tracking and maintaining accurate inventory records and reorder points, and logistics including managing the incoming and outgoing shipments
• Perform Advanced Troubleshooting: Break/fix of computers, imaging computers, etc.
• Log, route, categorize and escalate Incidents/SRs
• Ensure requests are routed to proper resource in order to be resolved quickly and efficiently
• If issue is unknown, request assistance within ITSD Teams chat, then ITSD Manager, then ITSD DO
• Provide Outstanding Customer Service: Ensure each customer is satisfied with level of customer service provided; Clearly communicate status on problems and resolutions

• Effective planning and organizational skills including time management
• Effective communication & documentation skills
• 3+ years of previous AM or inventory management experience
• Strong problem solving efficiency and critical thinking

• Intermediate Excel/Smartsheet knowledge (pivot tables, CSV exports, etc.) along with MS Word/PPT/Outlook

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• and much more!