Overview
Remote
On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
.
Job Details
Title: Operations Coordinator III
Location: 100% Remote role
Duration: 11+ Months Contract
Pay Range: $35/Hr to $40/Hr (DOE)
RESPONSIBILITIES
Up to 80% of the time
Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact
Respond to inbound partner inquiries about product features, bugs, etc.
Troubleshoot complex issues and translate pain points to effectively resolve issues
Spot trends in partner issues and communicate feedback to cross-functional teams
Operationalize processes to improve partner experience
Up to 20% of the time
Improve our support workflows around issue resolution and product insights
Develop product and issue specialization to improve the quality of support
Help build and maintain a central knowledge base
Train new employees on current workflows, standard processes, and internal tools
Location: 100% Remote role
Duration: 11+ Months Contract
Pay Range: $35/Hr to $40/Hr (DOE)
RESPONSIBILITIES
Up to 80% of the time
Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact
Respond to inbound partner inquiries about product features, bugs, etc.
Troubleshoot complex issues and translate pain points to effectively resolve issues
Spot trends in partner issues and communicate feedback to cross-functional teams
Operationalize processes to improve partner experience
Up to 20% of the time
Improve our support workflows around issue resolution and product insights
Develop product and issue specialization to improve the quality of support
Help build and maintain a central knowledge base
Train new employees on current workflows, standard processes, and internal tools
MINIMUM QUALIFICATIONS
2+ years of experience in operations, customer support, technical support, or account/partner management
Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.
Experience using Excel and/or basic data & insights tools
Adept at navigating complex and ambiguous situations
Excellent written and verbal communication skills
Strong attention to detail
Proactiveness, adaptability, learning mindset
Fluency in English in a business environment
PREFERRED QUALIFICATIONS
Experience in the media industry, support or operations
Experience with APIs
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.