ITSM remedy analyst

  • Posted 11 days ago | Updated 11 days ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent

Skills

ITSM Remedy
Service Now
SQL
PL/SQL

Job Details

Experience
Strong ITSM Remedy, Service Now or any CRM Ticketing System Experience.
Strong Database query languages (SQL PL/SQL) experience.
Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.
Skilled in performing tier 2/3 support including application knowledge of various root causing techniques, incident trend analysis, reporting the trends and recommending permanent solutions
Strong verbal and written skills in communicating with peers and different levels of users.
Skilled documenting processes.
Skilled in performing remote support trough diagnostic techniques and pertinent information gathering.
Strong skills assisting with unit testing.
Experience working on projects utilizing agile project management methodologies.
Experience with Health or Human services