Overview
Skills
Job Details
Experience: 10+ years ServiceNow (with at least 5+ years as Technical Architect)
Mandatory Skills: ServiceNow ITOM Service Mapping
Location: Waltham , MA-(required travel to client location for 2 days in a month)
ServiceNow Technical Architect specializing in Foundation Data and Common Service Data Model (CSDM) to lead the design, governance, and implementation of a standardized data model across our ServiceNow platform.
The ideal candidate will have deep technical expertise in ServiceNow, a solid understanding of enterprise architecture principles, and a proven track record of delivering CSDM-aligned data strategies that enable robust CMDB health, service mapping, and platform-wide governance.
Required Skills & Qualifications:
Bachelor s degree in Computer Science, Information Systems, or related field; Master s degree preferred.
10+ years of ServiceNow experience, including at least 5+ years in a Technical Architect role.
Deep knowledge of ServiceNow CSDM, CMDB, and Foundation Data constructs.
Experience implementing and governing Foundation Data across large enterprise environments.
Proficient with ServiceNow modules such as ITSM, ITOM, APM, and SAM.
Strong understanding of data modeling, relational data concepts, and service mapping.
Hands-on experience with Discovery, IntegrationHub, MID Servers, and 3rd-party integrations.
Familiarity with frameworks like ITIL, TOGAF, and COBIT.
Excellent stakeholder communication, documentation, and presentation skills.
Preferred Qualifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) CSM, ITSM, or CMDB
ServiceNow Certified Application Developer (CAD)
ServiceNow CSDM and CMDB Health certifications or trainings
Experience with Performance Analytics and/or Reporting tools