Overview
On Site
USD 15.00 - 15.50 per hour
Full Time
Skills
ISP
Help Desk
Technical Support
Hardware Troubleshooting
Computer Hardware
Operating Systems
Identity Management
Knowledge Base
Documentation
Customer Service
Problem Solving
Conflict Resolution
Attention To Detail
Multitasking
Positive Attitude
Exceed
Performance Metrics
Quality Assurance
Computer Science
Security+
Network+
Cisco Certifications
Taxes
Life Insurance
Business Transformation
Law
Job Details
TEKsystems is seeking candidates local to Cedar Rapids, Iowa, Huntsville, Alabama, or Raleigh, North Carolina.
Description
The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.
Skills & Qualifications
The Tier II qualifications would be to have one of the following:
AA or some sort of completed education in Computer Science or related IT field
Obtained 2 Certifications in A+, Security+, Net+ or CCNA
Pay and Benefits
The pay range for this position is $15.00 - $15.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.
- Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting
- Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management
- Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement
- Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions
- Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues
- Strong problem-solving skills and attention to detail including multi-tasking.
- Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.
- Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned
- Perform other duties as assigned
Skills & Qualifications
The Tier II qualifications would be to have one of the following:
AA or some sort of completed education in Computer Science or related IT field
Obtained 2 Certifications in A+, Security+, Net+ or CCNA
Pay and Benefits
The pay range for this position is $15.00 - $15.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 23, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.