Overview
Remote
Full Time
Contract - W2
Contract - Independent
Contract - Full Time
Skills
Python
ML
Gen AI
Job Details
Job Title: Gen AI Engineer/Developer
Location: Remote
Duration: Full Time
Job Responsibilities:
Required:
- As we transform our customer service desktop, the foundational components should be built in a way that Gen AI capabilities can be built / integrated as needed to
- Enhance Customer Experience (Personalized interactions; Faster and more efficient self service),
- Improved Agent Productivity (Real-time agent assistance; Automated call summarization and documentation, simplified workflows; streamlined agent onboarding and training),
- Streamlined Operations (Intelligent call routing; Automated quality assurance and coaching; Predictive Analytics and insights)
- Strong programming skills in Python, and familiarity with libraries like Transformers, Pandas, scikit-learn, Seaborn, LangChain, LlamaIndex, PyTorch, or TensorFlow.
- Experience building applications with OpenAI, Anthropic Claude, Google Gemini, or opensource LLMs.
- Working knowledge of retrieval-augmented generation (RAG) pipelines and vector databases.
- Understanding of MLOps, model evaluation, prompt tuning, and deployment pipelines.
- Build and tune LLM-based applications using platforms like Vertex, GPT, Hugging Face, etc.
- Create robust prompt engineering strategies and reusable prompt templates.
- Integrate generative AI with enterprise applications using APIs, knowledge graphs, vector databases (e.g., PG Vector, Neo4j, Mongodb), and orchestration tools.
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