IT Helpdesk Analyst

  • Arlington, VA
  • Posted 2 hours ago | Updated 2 hours ago

Overview

On Site
$30 - $35
Part Time

Skills

helpdesk
MacOS
G Suite
JAMF
voice process

Job Details

Avanciers is seeking a highly skilled IT Helpdesk Analyst to join our team for an exciting long-term contract with one of our esteemed clients, based in Crystal City, Arlington, VA. This is a Onsite role.
Role: IT Helpdesk Analyst
Location: Crystal City, Arlington, VA (Onsite)

Job Description:

  • Provide excellent IT support and customer service for hardware, software, peripherals, and account-related issues.

  • Monitor and respond promptly to requests via the IT Helpdesk ticketing system.

  • Troubleshoot and resolve IT issues, escalating complex cases to Tier 2 support when needed.

  • Maintain accurate logs of all Helpdesk interactions, updates, and resolutions.

  • Reset user passwords and manage account access.

  • Track and meet defined Key Performance Indicators (KPIs) to ensure team and individual success.

Qualifications:

  • Minimum 1 year of experience in a customer-facing IT support role.

  • Hands-on expertise with:

    • Google Workspace (G Suite)

    • MacOS and Windows operating systems

    • Software/peripheral installation, configuration, and troubleshooting

  • Strong passion for technology with proven technical problem-solving skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.