Overview
On Site
USD 25.34 - 29.34 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
Management
Collaboration
Training
Android
Help Desk
Technical Support
Computer Hardware
Mobile Device Management
Master Data Management
Configuration Management
Identity Management
Audiovisual
Cisco
Citrix
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst II to join our team on a long-term contract basis in New York, New York. This role offers an exciting opportunity to provide technical support and solutions for a variety of devices, systems, and applications. Ideal candidates will have a strong background in troubleshooting and configuration management across multiple platforms.
Responsibilities:
Provide technical assistance for Apple devices, Mac computers, and related hardware.
Troubleshoot and resolve issues involving computer hardware and software configurations.
Manage and maintain mobile device management (MDM) systems, including Jamf Pro.
Support users with Rippling Software and ensure seamless functionality.
Configure and monitor identity management tools such as Okta.
Deliver audio-visual support and resolve related technical issues.
Collaborate with team members to implement improvements in system performance and reliability.
Document technical processes and provide training to end-users as needed.
Assist in the deployment and maintenance of Cisco and Citrix technologies.
Diagnose and resolve issues related to Android devices and applications.
Requirements
Minimum of 3 years of experience in a help desk or technical support role.
Proficiency with Mac computers, Apple devices, and computer hardware.
Hands-on experience with MDM technologies such as Jamf Pro.
Familiarity with Rippling Software and configuration management tools.
Knowledge of identity management solutions like Okta.
Strong troubleshooting skills for audio-visual equipment and systems.
Ability to work with Cisco and Citrix technologies.
Excellent communication skills and the ability to train end-users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst II to join our team on a long-term contract basis in New York, New York. This role offers an exciting opportunity to provide technical support and solutions for a variety of devices, systems, and applications. Ideal candidates will have a strong background in troubleshooting and configuration management across multiple platforms.
Responsibilities:
Provide technical assistance for Apple devices, Mac computers, and related hardware.
Troubleshoot and resolve issues involving computer hardware and software configurations.
Manage and maintain mobile device management (MDM) systems, including Jamf Pro.
Support users with Rippling Software and ensure seamless functionality.
Configure and monitor identity management tools such as Okta.
Deliver audio-visual support and resolve related technical issues.
Collaborate with team members to implement improvements in system performance and reliability.
Document technical processes and provide training to end-users as needed.
Assist in the deployment and maintenance of Cisco and Citrix technologies.
Diagnose and resolve issues related to Android devices and applications.
Requirements
Minimum of 3 years of experience in a help desk or technical support role.
Proficiency with Mac computers, Apple devices, and computer hardware.
Hands-on experience with MDM technologies such as Jamf Pro.
Familiarity with Rippling Software and configuration management tools.
Knowledge of identity management solutions like Okta.
Strong troubleshooting skills for audio-visual equipment and systems.
Ability to work with Cisco and Citrix technologies.
Excellent communication skills and the ability to train end-users effectively.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.