On-Site Support Engineer

DatamanUSA has an exciting opportunity for a talented On-Site Support Engineer to work with one of our direct clients in Golden, CO. We love referrals! Please refer us to your friends, family and colleagues for this opportunity. DatamanUSA gives referral bonuses (up to $500) if they get selected and perform well for our clients.

Job Details:

Title: On-Site Support Engineer

Duration: 2 months

Location: Golden, CO

Duties & responsibilities:

*) Bachelor s degree in information technology, engineering, computer science, business, or related discipline. Individuals without a related degree may be considered if they demonstrate possession of the same knowledge level found in a degree but have attained advanced knowledge through a combination of work experience and intellectual instruction using a 1:1 substitution.

*) 4+ years of experience in an IT service-related role which includes managing shifting priorities, demands, and timelines as well as executing tasks in a high-pressure environment.

*) High-level understanding of computer operating systems (current and historical), programming concepts, data structures, diagnostic techniques, software engineering, networking, and communication methods.

*) Working knowledge of Google Apps, Microsoft Office 365, MS Teams, Zoom, and other standard applications.

*) Demonstrate a desire to support a variety of users with technology.

*) Familiarity with use and support of web conferencing platforms.

*) Basic understanding of audiovisual technologies including video conferencing, live lecture capture, control systems with touch panel user interfaces, digital signage, security cameras, and networked A/V.

*) Knowledge of procedures for installing, configuring, upgrading, troubleshooting, and repairing hardware and peripherals.

*) Understanding complex networked environments (including the OSI model) utilizing centralized storage, physically distributed resources, authorization and authentication mechanisms, group policies, and advanced management.

Preferred qualifications:

*) Higher education experience.

*) Demonstrated experience providing one-on-one support in a teaching and learning environment.

*) Proficiency in responding to and managing support requests within a dedicated institutional system.

*) Technical competence in one or more programming languages for AMX, Crestron, and Extron. The Certified *) Technology Specialist (CTS) certificate is desirable. Knowledge of EventsAir is a plus.

*) Basic Linux support.

*) Basic Microsoft Intune support.

*) Basic JAMF MDM support.