Tech Lead- Active Directory & Entra ID Services

Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platfor

Role : Tech Lead Active Directory & Entra ID Services

Location : Los Angeles , CA (Onsite)

JD :

Key Responsibilities

Leadership & Service Delivery

• Act as a primary technical and operational escalation point for identity and directory-related incidents.
• Drive service delivery, ensuring SLAs, KPIs, and compliance targets are met.
• Ensure clear, timely, and transparent communication between stakeholders and internal teams.
• Translate business requirements into actionable plans for delivery teams.
• Prepare and present progress reports, risk assessments, and updates to senior leadership.
• Coordinate and manage incident, problem, and change management processes for AD/Entra services.
• Conduct regular service reviews with stakeholders and provide actionable insights.
• Work with a small team of L2/L3 engineers supporting Active Directory and Entra ID environments.
• Prepare and deliver service performance reports, dashboards, and management updates.
• Drive continuous improvement, automation, and standardization across the environment.
• Collaborate with project teams to support new implementations, migrations, and transformations.
• Maintain strong stakeholder relationships, ensuring satisfaction and proactive communication.

Technical Responsibilities

• Responsible for administering and supporting Active Directory Domain Controllers, forests, and trust relationships.
• Manage promotion/demotion of domain controllers and forest-level administration.
• Manage Group Policy Objects (GPOs), Sites and Services, and replication configurations.
• Manage conducting regular AD health checks, database cleanup, and replication remediation.
• Manage SYSVOL, Global Catalogue, FSMO roles, and Windows Time Services.
• Manage implementation and support of Active Directory backup, recovery, and disaster recovery procedures.
• Configure and manage Certificate Services and Public Key Infrastructure (PKI).
• Manage roaming profiles, folder redirection, and cloud storage access control (Azure Storage).
• Lead Active Directory domain migrations and consolidation projects.
• Ensure security hardening and vulnerability management of domain controllers.

Why join Sonata Software?
At Sonata, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build never seen before solutions to some of the world s toughest problems. You ll be challenged, but you will not be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.