Overview
On Site
Contract - W2
Skills
Recruiting
Attention To Detail
Microsoft Windows
Mobile Devices
Microsoft Office
Adobe
Computer Hardware
Printers
Documentation
Collaboration
Technical Support
Help Desk
Remote Support
Windows Deployment Services
Virtual Private Network
Microsoft Certified Professional
Communication
Job Details
Myticas is hiring a Help Desk Support Analyst!
We're seeking a detail-oriented and customer-focused Help Desk Analyst to support end users in a professional IT environment. This role involves troubleshooting hardware/software issues, maintaining workstations and devices, and providing first-level support for core business applications.
Key Responsibilities:
What We're Looking For:
This is a full-time opportunity with one of our trusted clients. Must be authorized to work in the U.S.
We're seeking a detail-oriented and customer-focused Help Desk Analyst to support end users in a professional IT environment. This role involves troubleshooting hardware/software issues, maintaining workstations and devices, and providing first-level support for core business applications.
Key Responsibilities:
- Provide desktop support for Windows, Mac, and mobile devices
- Troubleshoot issues with software (Microsoft Office, Adobe, VPN, etc.) and hardware (PCs, printers, phones)
- Deploy system images and perform upgrades
- Maintain documentation and ticketing through helpdesk tools
- Collaborate with internal IT teams and provide excellent end-user support
What We're Looking For:
- 2+ years of help desk or desktop support experience
- Familiarity with Windows Deployment Services, VPNs, and IT ticketing systems
- A+ or MCP certification is a plus
- Strong communication skills and a proactive attitude
This is a full-time opportunity with one of our trusted clients. Must be authorized to work in the U.S.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.