Business Analyst with production Support

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Insurance
Production Support
Communication
Data Analysis
JIRA

Job Details

Role: Business Analyst with Production Support

Location: Atlanta, GA / Charlotte, NC

Duration: 12 Months+

W2 Role

Job Description:

We are seeking a highly skilled Business Analyst with a strong background in the Insurance domain, preferably Property & Casualty (P&C) or Life Insurance, to join our client s team. The ideal candidate will also provide hands-on production support, working closely with technical and business teams to ensure smooth operations and timely resolution of issues.

Key Responsibilities:

  • Gather and document business and functional requirements from stakeholders.

  • Analyze insurance processes, workflows, and data to identify improvement opportunities.

  • Translate business needs into detailed BRDs, FRDs, and user stories.

  • Collaborate with developers, QA, and business teams throughout the SDLC.

  • Support UAT and facilitate defect triage and resolution.

  • Act as a liaison between business and IT, ensuring timely communication and delivery.

  • Provide Level 1 and 2 Production Support for insurance systems and applications.

  • Monitor production issues and work with technical teams for root cause analysis and resolution.

  • Help create knowledge base documentation and SOPs for recurring issues.

Required Skills:

  • 5+ years of experience as a Business Analyst in the Insurance domain.

  • Strong understanding of insurance operations, policy administration, claims, underwriting, or billing systems.

  • Experience in production support or incident management environments.

  • Familiar with tools like JIRA, ServiceNow, Confluence, and SQL for data analysis.

  • Strong communication, stakeholder management, and problem-solving skills.

  • Experience working in Agile/Scrum environments.

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About Innorev Technologies, Inc