Overview
Skills
Job Details
Responsibilities:
Assisting customers with using our services throughout projects.
Helping solve client problems and managing financial aspects of contracts.
Ensuring contracts are carried out according to agreed terms.
Foster positive relationships with our customers as their primary point of contact
Help clients implement services and plan projects effectively.
Ensure that contract terms and conditions are met.
Manage invoices and bills for assigned customers.
Identify upselling and cross-selling opportunities.
Address customer issues with speed and efficiency.
Work with sales teams to generate new business.
Prepare reports on project performance.
Years of experience needed:
10+ years of experience as Client / Customer engagement managers.
Technical Skills:
Must have : Bot Dev / AI related project experience.
Proven experience as an Engagement Manager
Project management experience
Proficient in MS Office and CRM/project management software
Strong organizational and multitasking skills
Customer-oriented approach
Excellent analytical and problem-solving skills.
Excellent verbal/written communication skills. Fluent in English.
Scrum values: Commitment, Focus, Collaboration, Openness, Respect, Courage.
Proficient verbal and written communication skill
Excellent analytic approach and problem-solving technique
Flexible & Adjustable attitude
Keep healthy team environment.
Ability to work in challenging environment.
Go-getter attitude
Good to have: PM Skills