Help Desk Specialist

Overview

On Site
$30 - $35 per hour
Contract - W2

Skills

Help Desk Specialist

Job Details



Title: Endpoint Support Specialist
Duration: Direct-hire
Location: Onsite, Denver metro
Salary range: $130,000-$150,000 base + 10% bonus (based on similar roles in region)



Summary


Seeking an experienced IT professional to manage and support endpoint devices across the organization. This role involves hands-on troubleshooting, provisioning, and maintenance of laptops, mobile devices, and related systems. The ideal candidate will bring strong technical expertise across Windows, Apple, and mobile platforms, paired with excellent communication skills to support both technical teams and executives.



Responsibilities




  • Deliver day-to-day support for laptops, mobile devices, and printers, including troubleshooting hardware and software issues.




  • Manage and resolve service tickets in alignment with established SLA requirements.




  • Configure and deploy Windows laptops via Autopilot and provision mobile devices using Microsoft Intune.




  • Provide clear, professional IT support for users at all levels, including tailored executive support.




  • Offer both onsite and remote support leveraging Microsoft Teams and remote help tools.




  • Maintain and support Microsoft Office applications and other productivity platforms.





Skills




  • 5+ years of endpoint support experience including provisioning and ticket resolution.




  • Proficiency with Windows 11, Apple operating systems, Dell hardware, and iOS devices.




  • Strong knowledge of Microsoft Intune (MDM), Autopilot, and Office Suite.




  • Familiarity with ITSM/ITIL methodologies and service desk platforms (e.g., SysAid).




  • Excellent troubleshooting, communication, and customer service abilities.




  • Ability to work independently and collaboratively across onsite and remote environments





All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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